Working with customers

Customer service tips and resources.
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Plan > Working with customers

Four ways to win the job

Hey pros! We have an update to share about responding to customers. Check it out HERE.
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Plan > Working with customers

Trouble Getting Payment from Customer

Has anyone had trouble getting a payment from a customer? I waitstaffed a party (along with 2 of my staff) this past Saturday. Most, if not all, customers will pay me at the end of the party.  Usually for large parties, like this one, ... Read more
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Plan > Working with customers

Difficult Customer and out of state Customers

For a while now, I have been getting out of state customers as well as some customers who don't honor the Cancellation Policy. It seems to me that eventhough we the Pros get contacted at our own expense and not that of the client(s), w... Read more
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Plan > Working with customers

customer cancellation then repost

had a customer cancel job in the middle of talking to him cause I could not make it tomorrow but then puts the same ad up for dates March 11 12 13 
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Plan > Working with customers

Getting Ratings from non-Thumbtack Clients

Is it possible to get Clients you have worked with that were not found through Thumbtack to provide ratings on your Business Profile?
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Plan > Working with customers

Client omitting detail of project.

I truly want to know what the client wants but the majority of people don't give details. If I was a doctor I would not know if they wanted a splinter removed or brain surgery. Many different types of doctors that specialize or are loo... Read more
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Plan > Working with customers

Get better reviews and more hires.

Reviews are the number one factor for customers deciding who to hire on Thumbtack. Here’s how to build up your reviews, according to insights from real customers, Top Pros, and Thumbtack data. Start with reviews from past clients. Yo... Read more
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Plan > Working with customers

What do customers really want? 4 secrets to getting hired on Thumbtack.

As a business owner, you wear a lot of hats. Skilled professional, accountant, customer service specialist, marketer, sign-maker...mind-reader? Maybe not. Without a doubt, knowing exactly what your customer wants can be tricky. We tal... Read more
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Plan > Working with customers

Time limit on reviews?

A customer just left me a 4-star review (breaking my perfect 5-star record on Thumbtack) for a job I completed two years ago. Shouldn't there be some kind of time limit? 
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