Working with customers

Customer service tips and resources.
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Plan > Working with customers

How does a customer cancel their job request?

Does anyone know how a customer can cancel their job request on your dashboard if they decide not to move forward with the project? (not  due to the contractor, but because they don't want to do the project at all anymore).
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Plan > Working with customers

Ghost call

I would like to comment on Ghost leads. Today I found out that I was charged almost $20. I asked the representative to tell mr about the charge to my account. I gave her the charge number logged with my account. It actually was the sam... Read more
7 Kudos

Plan > Working with customers

Client omitting detail of project.

I truly want to know what the client wants but the majority of people don't give details. If I was a doctor I would not know if they wanted a splinter removed or brain surgery. Many different types of doctors that specialize or are loo... Read more
5 Kudos

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