Working with customers

Customer service tips and resources.
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Plan > Working with customers

Reminders? What coaching is given to the Job Posters?

Recently, I have been passing on all Opportunities and all Direct Leads when the description of the work is missing. And recently, there has been a sharp increase in the number of Leads and Opportunities like this. The Job Posters are ... Read more
3 Kudos

Plan > Working with customers

Ever been Blackmailed by a customer?

Have any of you ever been blackmailed by a customer/client? We’re a small events business and came to Thumbtack after 7 years of being in business. Been on Thumbtack a year, and now TWICE we’ve been threatened with bad reviews if we di... Read more
0 Kudos

Plan > Working with customers

Ghost call

I would like to comment on Ghost leads. Today I found out that I was charged almost $20. I asked the representative to tell mr about the charge to my account. I gave her the charge number logged with my account. It actually was the sam... Read more
7 Kudos

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