@mrjuzwa, @Tommycain, @Kukucka520, it was so great meeting you all! I have never wished more that I had given myself more time in a city!!! Thanks for coming out and thank you, @GSAccounting for hosting such a fantastic night!
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@vaughn I am so inspired by you and all that you have accomplished. I remember you telling me some of this story while you were taking me on a tour of Houston. These stories truly inspire us to work hard every day, just as your father's story inspires you.
Did you have a chance to meet @DrG at SelfMade last year? She has an incredible story herself. I feel so lucky to work with each of you - you make me a better person!
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You want to improve the community? How about getting people to put honest information on your websites regarding various professions? The old information was horrible, and the new update is worse for roof cleaning. I e-mailed TT 1-2 times a year including technical bulletins and the information I sent was ignored, and the information posted is in direct conflict with the roof cleaning technical documents. Considering I sent this info a minimum of 8 times, I have to believe TT doesn't do any research into providing accurate information. so the tools you're providing customers is very misleading. By FAR the bulk of roofs in the US are asphalt shingles, and I have a document from GAF, a major asphalt shingle manufacturer stating they have seen granule loss with as little as 150 PSI, yet your site says to be wary of people using over 3,000 PSI. That tells me TT would rather customers also bid on people pressure washing roofs so TT gets more money from leads than to protect customers from harmful practices. Roof cleaning legally requires 2 people on site while anybody is working on an elevated surface (OSHA calls the second person a safety officer), but yet you say the average cost of roof cleaning is $350. If you think this is a real average, TT is using numbers from people who are cutting corners legally which is skewing the true cost. So if I'm spending $75 minimum on products to clean, about 1/3 of the job total on taxes, thats about $200, leaving $150 to pay myself and my helper for what is usually a 4 hour job minimum, not taking out for things like paying for leads on TT, putting gas in the truck, paying for a website, paying for e-mail, oh, and actually being profitable enough to be able to live. TT says on the roof cleaning page - " Some roof cleaning companies offer discounts if customers get on a regular cleaning schedule, such as once or twice a year. " When I clean a roof using the methods in the roof cleaning technical bulletins, even not using my professional surfactants, 90% of the jobs I do will remain spot free for about 4 years minimum. If someone needs to have their roof cleaned even once a year, the person that cleaned the roof did the job horribly wrong. Your information is a total joke.
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I suspect that there are a myriad of postings and replies that are relevant to this general discussion. I'd love to quickly find all of them, but I'm just going to share my take. It is nice to see that I'm not alone in the pain, but some of this pain has actually focused my concern to possibly be more likely to drop out of this community unless there is evidence that things are improving. The problem is whether or not I can afford to stick it out over time until those changes are implemented? The discussions I'm seeing on the development side makes me think that TT is in the business of improving, but it will take time... and that is an expensive proposition given the current trend. In my line of work, the possible dollar amounts are larger. I would contend that TT could come out ahead IF it allows PROs to opt which type of FEE they are willing to pay. I got a lead recently that would have been a $1500 job... not huge, but reasonable. The customer sounded interested, it looked as if I was uniquely qualified for the specific job (beyond other regular pros), and I was really encouraged that Thumbtack would be proving itself. At that point, I would have elected to pay $150 if the job came about... if given the chance. But I was charged less, but didn't get ANY response or even acknowledgement from the customer. Nothing. There has got to be a way where some level of meaningful interaction has to happen before charged for the lead. I could envision a handful of different ways that would lean towards that standard. I'm reading the different comments from different LEVEL posters on this site. As a LEVEL 1, I don't know that I'll ever be anything higher since it definitely looks like TT will be a net loss very soon if something doesn't change quickly. Currently, the small amount of money I've made is definitely offset by the TT charges and the enormous amount of time I'm spending on this. Basically, it feels like the only real winner is TT. I would guess that I'm not as bitter as this might sound, but this is a real problem I'm pondering daily. - Mustang Int'l
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It was awesome to hear @MerlinCoaching's amazing story as a speaker at our Boston event. I was also lucky to be able to talk to so many incredible pros at our Community booth. @smilebackphotos and @ToddThumb along with so many others. It's fun to look at these photos and remember what a great night it was! (Above photos thanks to the immensely talented @AnOriginal )
I'd love to hear what you've done since we were there - what fun jobs have you had? Have you kept in touch with any of the other pros that you met there? Has your experience on Thumbtack changed since then? Tell us!
(These photos are just from my phone, but they're too fun not to share!)
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In honor of Citizenship Day, I wanted to share some of my journey with all of you. Twenty-something years ago I was living in the Czech Republic, where I met my (now) husband. He helped me teach English classes and we got to know each other a little bit but didn't keep in touch or anything. Flash forward about 6 months when I was back home and I ran into him in downtown Salt Lake City - he had come here to go to school. Talk about a small world!
We exchanged numbers, went on a date... and... our 20th anniversary is this week. We've weathered a lot --- jobs, moves, illnesses, raising children, financial struggles, you name it, we've done it.
One of the most incredible things we've gone through together was getting his citizenship. It was both an arduous and beautiful process. It took us ten years. That's right - TEN YEARS. We started with just a green card, but eventually, he decided to become a citizen.
This process is not for the faint of heart. It's a lot of work. It takes patience (and filling out the same information on dozens of different forms, waiting in long lines, sending for obscure documentation from across the ocean, interviews, and more). We were pretty exhausted by it.
But it was so worth it. The day that he was sworn in as a citizen --- our kids watching him take that step, hearing stories of people in the room who had gone through so much to get there --- was awe-inspiring.
I often meet Thumbtack pros who have endured so much to get here as well. One, in particular, comes to mind. Her name is Paulina. She’s an English teacher in Florida. Paulina came here from Venezuela 5 years ago and she didn’t want to work for anyone else. She wanted to be her own boss and be “the master of her own destiny”! She found Thumbtack and from that her business as an English and Spanish tutor was born and took off quickly. She has been able to support herself entirely, in a new country, thanks to her Thumbtack business.
These milestones would not be possible if people making a new life in the United States did not have communities to support and welcome them. I will never take for granted the privilege that it is to live here, and the courage it takes for someone to begin anew.
I’m sure each of our lives has been touched by someone who did not begin their journey in the US. If you have a story you’d like to share, we would love to hear it.
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