Hi @FitnessKt. I want to start by congratulating you on earning Top Pro. Your concerns are completely valid and you’ve taken the right steps by reaching out to us and our support team to get help. If you’re getting harassing, inappropriate contacts, we want to know about it and get it taken care of. You call follow these steps to report it: https://help.thumbtack.com/article/reporting-suspicious-activity or reach out to us and we can look into it. I don’t want you to feel unsafe. I can assure you that we have a team and system in place that works hard to keep our platform safe. There are times when things can slip through, so it’s always important to let us know what’s going on. When it comes to reviews, we only delete them if they go against our Content and Review Policy, which you can read here: https://help.thumbtack.com/article/content-and-review-policy. I want to look at the review in particular that you mentioned. Send me a private message with your account email address and the name of the customer who left the review. I'll help you in any way that I can.  ... View more