About Meckell

Meckell · ‎08-22-2018

Hi @HairByMary we take the average of your reviews and that's where the 4.8 came from in your situation. If you continue getting 5 start reviews it will gradually go up to a 4.9 :)

Meckell · ‎08-22-2018

Hi @HansenJC I just checked on your Hansen Home Inspections profile and it looks like your Facebook page wasn't successfully added. Let's have you try to add it one more time and make sure you select save. Once that's added, customers who you've sent a quote to will be able to see it on your profile.

Meckell · ‎08-22-2018

Hi @EvanKirstein thanks for reaching out and sharing your feedback. I can't say that I'm familiar with your area of expertise and would love more insight on what you think would be beneficial for a category on Thumbtack. Can you send me a DM with your ideas and any other info you think would be beneficial for me to know? Once I get this, I can pass it along to the appropriate team. I look forward to hearing from you :)

Meckell · ‎08-22-2018

@cranichik @The-Write-Mann I will make sure I get this to our Product Team. Although prices are more transparent now, we still are making changes to our pricing structure. With that being said, if you're getting charged a high amount that will result in paying more for leads than you'd make in return, we want to know. Hang in there guys, I'll do what I can to make sure your feedback is getting sent on. As always, feel free to direct message me if you need anything.

Meckell · ‎08-22-2018

@BodyByBijhan I want to see what's going on. Requests shouldn't be getting sent outside of your travel preferences so I definitely want to make sure we get things straightened out to prevent this from happening again in the future. If you send me a DM with the name of the customer, I'll take a look and get you taken care of.

Meckell · ‎08-22-2018

@Notinsured Just to clarify, the DM I sent you is through your community profile. In the top right-hand corner, you should see a bell, a mailing envelope, and your profile picture. If you click on the mailing envelope it will take you to your inbox.

Meckell · ‎08-21-2018

@Natalie if a customer's first and only response is "I'm not interested", "it's not for me", or "I'm going a different route" you shouldn't be getting charged. If this isn't the case, I want to look into your account and get you taken care of. Go ahead and send me a PM with your account email address and the names of the customers and I'll take a look.

Meckell · ‎08-21-2018

Hi @CMartinez2018 you're frustrated with the changes, and that's okay. I'm happy you're sharing your concerns. One thing I wanted to address is that we changed the way customers receive pro's info in efforts to make the hiring and decision-making process easier for them. They told us they wanted a price and a profile, so that's what we gave them. When it's easier for customers, there's more of a chance they'll hire a pro. We want pros to find success and we're always keeping that in mind.

Meckell · ‎08-21-2018

Hi @GaryBroyhill. If you look into the messaging between you and a customer, you'll be able to see if you've requested a review from them or not. Let me know if you have any other questions :)

Meckell · ‎08-21-2018

@Notinsured I went ahead and sent you a direct message. You should see that in your inbox. Feel free to respond to that and we can get started.

Posts	2838	Kudos Given	1988
Solutions	66	Kudos Received	1018

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