We’re trying something new. Next week, our Thumbtack Specialists will be joining the Community to answer your questions on all things targeting preferences . We know there have been some changes lately and we want to make sure you get the clarification and support you need in order to be successful on Thumbtack.
Our visiting Specialists will provide an extra dose of this! As full-time Thumbtack employees, they regulaly work with a wide range of Thumbtack professionals and have the insight to help you optimize your account.
Here’s how it will work:
To participate simply reply to this post with your question! (We're keeping it open through Thursday!)
Please limit to one question or idea in a single post so we can respond to as many pros as possible
On Thursday, September 12 from 3-6pm EST , Thumbtack Specialists will join the Community to answer all of the questions you submitted
Depending on how many questions are submitted, specialists might tag you in one or more of their earlier responses if they’ve already answered a similar question
Please note that this is not the place for questions involving you or your customers’ personal details or private information. For these matters, please reach out to support . Off-topic posts may be redirected to a more relevant thread.
So tell us, what questions do you have about targeting? Reply below now!
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Below is an updated list for the month of August. We’d love to hear what you think and we want your feedback!
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update!
Updates for pros in August:
New criteria for Top Pro: To qualify for the January 2020 Class, you’ll need to meet the new criteria for Top Pro. A few of the changes include:
Faster response time from 24 hours to 4 hours, in order to align our criteria with customer expectations (24 hours simply isn’t fast enough to close most jobs!).
Background checks are now required to receive this stamp of approval. We offer free background checks through Checkr, an accredited third-party provider. Checkr will ask for your name, contact information and social security number. You must be the Thumbtack account holder in order to take the background check. It can take a few weeks to get results, but you should receive them within 10-17 business days. Take yours now.
Top Pro Criteria
4.8 Average review rate (verified reviews only)
5 Verified reviews
Responds to 75% of contacts to within 4 hours
Has a background check on file
Top pro insights page: In order to give pros more control and transparency, you can now view and track your Top Pro status directly in your insights page. This page will allow pros to track their progress toward earning Top Pro status. Check it out here.
Hide my business: Going on vacation, or no time for new jobs right now? You don’t have to close up shop completely. Instead, hide your business from customer search results. When you hide your business, new customers can’t find or contact you on Thumbtack. You can still message current customers, and you decide when you’re ready to appear in search results again.
Customer Travels to Pro: You gave us great feedback — we’re excited to share a new update we’ve made that lets you choose how far customers can travel for your services! When you set your travel preferences, you can select how far customers can travel to you. That means you’ll only pay automatically for leads from customers within the distance you set.
Update to notification toggles: The email notification toggles in Settings have been updated to clarify what each notification means.
Note: the filter on the jobs tab does not affect this notification
If a pro has Targeting Preferences ON, they don't get any job opportunity notifications for that service.
New leads and messages - Pros will be notified of new leads and responses from customers
Lead reminders - Pros will be reminded of leads they have not replied to (including if they are not interested and have not declined the lead)
All opportunities in Jobs tab - Pro will be notified of all job opportunities where the customer contacted another pro
Best opportunities in Jobs tab - These are "Hot Jobs" where a customer hasn't heard from the pro they contacted in the first 4 hours.
Refunds - Pro will be notified when they are refunded from a lead (the money be in the pro's account, but won't be refunded to their card)
Note: To turn off your push notifications, you can either turn off all notifications from the settings on your phone or you can log into the Thumbtack Pro app > Profile > Settings > Notifications and from there turn off specific notifications.
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Hi pros, we want to hear from you!
As you know, the Community is a great place for pros to connect with each other and share ideas. We want to hear those ideas and have a fun contest for you to win some Thumbtack credit!
To enter, respond to this post with your answer to the following prompt:
Communication can be hard- especially online. How do you evaluate a customers’ preferred communication style and how do you adjust your approach accordingly? *Extra credit if you can share a time you adapted your communication with a customer to land a job!*
The contest will be live until Friday, September 27 at 5pm PST, and winners will be announced the following week.
We will be selecting 2 pros to win some Thumbtack credit:
The first winner will be the pro whose post received the most kudos so if you see a post you like, give it a thumbs up! This pro will receive $100 in Thumbtack credit.
The second winner will be the post of our choosing that we feel has a particularly inspiring lesson that other pros can learn from. This pro will receive $50 in Thumbtack credit.
Stay within the Community Guidelines
Make sure your post is just about the contest (posts that stray into different topics will be removed and you will not be eligible for the Thumbtack credit.)
Only one post per pro. If you have multiple lessons to share, we’d love to hear it as a community discussion topic!
Terms and Conditions apply
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We aggregated demographic data from the 2019 Small Business Friendliness Survey, and we’re excited to share how Thumbtack pros look by the numbers. If you’re interested in learning more, check out our recent post on the 2019 SBFS.
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@cranichik @Hankster as was mentioned, not all of the feedback we receive will result in a change being made (and that includes features being reinstated). “We have to figure out what the majority of our users are having problems with, and develop priorities from there.” The Community is not always a representative sample of pro feedback.
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Hey everyone! It’s Monday so that means it’s time for a new Resource of the week!
Today’s resource is a 101 on all things targeting preferences . Many of you will already be familiar with the concept the article covers, but it’s always good to have a solid foundation of the basics.
Check it out and use this thread to share any questions you may have. Also let me know if you have any ideas for new topics you would like to see covered on Thumbtack Help .
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Hi pro s,
Recently, @MR asked if I “could shed some light on why change takes so long as I know there are lots of pros here who would be interested.”
I thought this was a great question so I decided to crowdsource an answer for the Community, directly from Thumbtack employees, to give you a behind-the-scenes look at the evaluation, deliberation, and prioritization that takes place. Here’s what they had to say:
Q: Why does change take so long?
TT Employee 1: “Despite our best efforts, implementing changes in the product often takes a bit longer than we'd like, and that's because even for the smallest change, it takes many people with very unique skills and coordination to make it happen.”
TT Employee 2: “Feedback is incredibly important to our teams here – however, we hear many suggestions and ideas, and our teams can’t work on everything at once. This is why we continuously review and consider your feedback to prioritize which updates to work on first.”
TT Employee 3: “We have to figure out what the majority of our users are having problems with, and develop priorities from there.”
TT Employee 4: “ We identify the highest impact opportunities to help as many pros as possible find more customers.”
TT Employee 5: “As soon as a change is agreed upon and committed to, an engineer can't just sit down and build it. “First, a product manager and analyst work to determine the estimated impact of the feature.”
TT 4: “ What may seem like a trivial change ends up taking a lot of time because timelines need to match up internally, and we have dozens of engineers working together to build the best product possible in the best way possible.”
TT 5: “Designers and copywriters then work to create the most user friendly way to build the feature.”
TT 1: “ The change then goes through rigorous testing on all platforms to make sure nothing broke while making this change and our product is as dependable as it should be for pros to rely on it to grow their business.”
TT 5: “From there, the product marketing team helps figure out how to make sure pros find and use the new feature.”
TT 2: “ Because we want to make sure we’re building the right feature, this process takes time and often, updates are more complex than anticipated.”
TT 1: “ For example: pros use our product on their iPhone, Android, and on the web. A small visual change requires the coordination of a designer to make sure we create a consistent and intuitive experience, an iOS developer, an Android developer, and a web developer.”
TT 5: “Building a new feature takes time!”
TT 1: “ We are constantly working on improving our processes to accelerate the pace at which we improve our product, and its quality.”
TT 2: “ Please continue to share your feedback! We’re listening.”
I hope this gives you a sense of why new product updates take time to implement, and also why not all of the feedback we receive will result in a change being made. It’s a diligent process that is designed to create the best possible product, always with pros and customers in mind.
If you have other questions you’d like us to dive into, please include them in the comments section and we will do our best to select one every month to take back to the Thumbtack team and report back on!
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