You want to improve the community? How about getting people to put honest information on your websites regarding various professions? The old information was horrible, and the new update is worse for roof cleaning. I e-mailed TT 1-2 times a year including technical bulletins and the information I sent was ignored, and the information posted is in direct conflict with the roof cleaning technical documents. Considering I sent this info a minimum of 8 times, I have to believe TT doesn't do any research into providing accurate information. so the tools you're providing customers is very misleading. By FAR the bulk of roofs in the US are asphalt shingles, and I have a document from GAF, a major asphalt shingle manufacturer stating they have seen granule loss with as little as 150 PSI, yet your site says to be wary of people using over 3,000 PSI. That tells me TT would rather customers also bid on people pressure washing roofs so TT gets more money from leads than to protect customers from harmful practices. Roof cleaning legally requires 2 people on site while anybody is working on an elevated surface (OSHA calls the second person a safety officer), but yet you say the average cost of roof cleaning is $350. If you think this is a real average, TT is using numbers from people who are cutting corners legally which is skewing the true cost. So if I'm spending $75 minimum on products to clean, about 1/3 of the job total on taxes, thats about $200, leaving $150 to pay myself and my helper for what is usually a 4 hour job minimum, not taking out for things like paying for leads on TT, putting gas in the truck, paying for a website, paying for e-mail, oh, and actually being profitable enough to be able to live. TT says on the roof cleaning page - " Some roof cleaning companies offer discounts if customers get on a regular cleaning schedule, such as once or twice a year. " When I clean a roof using the methods in the roof cleaning technical bulletins, even not using my professional surfactants, 90% of the jobs I do will remain spot free for about 4 years minimum. If someone needs to have their roof cleaned even once a year, the person that cleaned the roof did the job horribly wrong. Your information is a total joke.
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@Drew Resource of the week is an interesting innovation. I am not all together clear on what it is about, though. I just noticed the existence of this thread and will stay current with it to better understand its nature and intent. Recently, I have dipped my toe in the water and have implemented the Target feature for my services. Two are set for very specific towns in my state, as keeping limited geographic options is most prudent. There is one facet that is curious: the minimum range setting for customers coming to me is defaulted for one mile. All my work is mobile; I go to the customer and never the other way around. I do not wish to be charged for any leads that match the other preferences and includes the aforementioned as a "preference". Thanks.
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Hi pro s,
Recently, @MR asked if I “could shed some light on why change takes so long as I know there are lots of pros here who would be interested.”
I thought this was a great question so I decided to crowdsource an answer for the Community, directly from Thumbtack employees, to give you a behind-the-scenes look at the evaluation, deliberation, and prioritization that takes place. Here’s what they had to say:
Q: Why does change take so long?
TT Employee 1: “Despite our best efforts, implementing changes in the product often takes a bit longer than we'd like, and that's because even for the smallest change, it takes many people with very unique skills and coordination to make it happen.”
TT Employee 2: “Feedback is incredibly important to our teams here – however, we hear many suggestions and ideas, and our teams can’t work on everything at once. This is why we continuously review and consider your feedback to prioritize which updates to work on first.”
TT Employee 3: “We have to figure out what the majority of our users are having problems with, and develop priorities from there.”
TT Employee 4: “ We identify the highest impact opportunities to help as many pros as possible find more customers.”
TT Employee 5: “As soon as a change is agreed upon and committed to, an engineer can't just sit down and build it. “First, a product manager and analyst work to determine the estimated impact of the feature.”
TT 4: “ What may seem like a trivial change ends up taking a lot of time because timelines need to match up internally, and we have dozens of engineers working together to build the best product possible in the best way possible.”
TT 5: “Designers and copywriters then work to create the most user friendly way to build the feature.”
TT 1: “ The change then goes through rigorous testing on all platforms to make sure nothing broke while making this change and our product is as dependable as it should be for pros to rely on it to grow their business.”
TT 5: “From there, the product marketing team helps figure out how to make sure pros find and use the new feature.”
TT 2: “ Because we want to make sure we’re building the right feature, this process takes time and often, updates are more complex than anticipated.”
TT 1: “ For example: pros use our product on their iPhone, Android, and on the web. A small visual change requires the coordination of a designer to make sure we create a consistent and intuitive experience, an iOS developer, an Android developer, and a web developer.”
TT 5: “Building a new feature takes time!”
TT 1: “ We are constantly working on improving our processes to accelerate the pace at which we improve our product, and its quality.”
TT 2: “ Please continue to share your feedback! We’re listening.”
I hope this gives you a sense of why new product updates take time to implement, and also why not all of the feedback we receive will result in a change being made. It’s a diligent process that is designed to create the best possible product, always with pros and customers in mind.
If you have other questions you’d like us to dive into, please include them in the comments section and we will do our best to select one every month to take back to the Thumbtack team and report back on!
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I recently had a chance to chat with Carrie Grace , a motivational speaker whose client list ranges from Target to Jack Daniels. She has been featured in USA Today and Huffington Post, and has been a pro on Thumbtack for two years. She was kind enough to answer some questions specifically for the Thumbtack Community ranging from how she thinks about risk to the importance of community building for independent workers. Enjoy, and thanks again to @Carriegrace!
Q: You’re a motivational speaker… what inspired you to get into this line of work?
Carrie: I have always been a storyteller for as long as I can remember. I used to tell made up jokes to my family growing up, so I had a side of me that was a bit of a performer. And, I love inspiring people and watching them grow as humans. I have a background in teaching, which I went into in order to impact lives. So, I still get to impact lives, I’m just no longer in a classroom.
Q: A lack of confidence can be difficult to overcome when just starting out as a business owner. How did you gain the confidence to start and what keeps you going when things aren’t going your way?
Carrie: I always tell people to count their yeses. We get bogged down in all the things that didn’t go our way that we forget to celebrate the little wins. If you can start small and build up, you’ll get confidence along the way.
Example: ask for something you know will likely be a yes, and then work your way up to things that could possibly be no’s. If things aren’t going your way, keep your eyes on the end goal. Never lose sight of where you want to go, that’ll always keep you on the path there.
Q: Do you remember any early milestones that felt like exceptionally big wins to you?
Carrie: I’ve had a lot of wins along the way. I remember telling people that I was going to go into speaking full-time and I remember people telling me that it was about time! I was happy when I created my first website that was totally crappy, and thrilled when I got my first paid speaking gig. I try and celebrate every little win even to this day because you’ll always have setbacks along the way. I find as a business owner the more you can focus on the positive, the more room you leave open for more positive things to come your way.
Q: How do you think about risk?
Carrie: I view the world as an experiment which makes risk way less hard to stomach. It’s either a success OR a lesson I learned. This way I’m able to take fear out of the equation and grow as a human. I think taking risks are fun because they lead you to places you’d never dream of going.
Q: You host events for local entrepreneurs in your area. Why is it important to you to maintain a sense of Community while working independently? Does it give you a competitive advantage?
Carrie: I host two masterminds in my home for businesswomen to connect each month. I find that two heads are better than one. We all share tips, tricks, and ideas with one another. We also act as a support system for one another as we go through bumps along the way. I think it gives you a competitive advantage simply because you are tapping into a larger network, more resources, and supportive people.
Q: What is one thing you wish you would have known when you were just starting your business?
Carrie: I wish someone would've told me that things never turn out the way you plan for them, but to keep running anyways. Owning a business is a lot like a marathon instead of a sprint. It’s easy to look on social media and watch other people get opportunities. So, I wish someone would've told me that it’s way harder than it looks, but way more rewarding than you could ever dream of.
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Hey everyone, it’s Monday so that means it’s time for a new Resource of the week!
Today’s resource is a help article that walks you through the steps for reactivating your account. We’ve recently made the process easier than ever, so this link is your one-stop shop to get you back up and running on Thumbtack.
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We wanted to make sure you heard the news directly from us. Today, we’re pleased to announce that we’ve raised $150 million in additional funding!
While we appreciate the vote of confidence in our business, we’re most excited about what this means for our partnership with you. With this new influx of funding, we’re eager to double down on our work to be the partner you deserve, and we can’t wait to expand on our current efforts to find you new customers and more jobs.
As Marco said in our press release , “We’re focused on bringing more customers to the backbone of the American economy – small businesses. Today’s investment will allow us to accelerate our efforts to create the tools and infrastructure needed to empower small businesses to run and grow their businesses.”
At the end of the day, we know that our success is tied to your success. We can’t win unless you’re winning; we can’t grow unless you’re growing. Your business is our business. And now, with these additional resources, we’ll continue to make big strides on this journey together.
To stay up-to-date on what we’re working on - and to continue giving us feedback along the way - keep checking back here in the Community. This board in particular is the best place to stay informed of all our product news and updates.
Thank you for all that you do, and for your commitment to building our businesses, together.
Check out the full press release here: https://www.businesswire.com/news/home/20190722005414/en/Thumbtack-Secures-150-Million-Growth-Led-Sequoia
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