Thank you to these pros for voicing similar feelings as well! See my response to your feedback above.
@LearnFrench @Kyotee @Yourwayent @Kris_10 @Rjara @pjgost56 @WarmUpLab @trickyfaces @Marlenecarey @BanausicKristen @AbbeyBP @jbwcruz @Ty @SDScott @AnyFit @Tfdesign @prohomeplus @Happycook @TM2 @yopastorearl @PropPicz @Rn4fldhcky @Tennis_Coach @SSTechPlus
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@EnglishTrainer thanks so much, this is really helpful feedback!
We know it can be frustrating when it seems like customers are just price-shopping. This is why if a customer’s first message to you is a “no thanks,” we don’t charge you at all. This is also why your profile is so important. You can use it to provide all the information customers need to make a decision on whether to contact you. That way, they won’t have to contact you to find out answers to common questions or basic details.
But we realize sometimes that’s not enough, so we’re currently working on ways we can better identify how serious customers are. It’s still a work-in-progress, but it’s a priority for us. Stay tuned for updates and please keep your feedback coming so we can make improvements together.
A few more things to note:
We give customers a place to learn the average cost of their job before they start their search for a pro. This increases the chance that when a customer reaches out, they’re more ready to hire instead of just shopping for prices.
And once customers start browsing through pros, they often want to see price estimates. So it’s important to provide as much information as you can about how much you charge, so customers can make informed decisions. To learn more about how to set your prices , read our article.
Customers who contact you have seen what you offer and have chosen to start a conversation with you. At that point, it’s up to you to respond quickly and show the customer why you’re the best pro for the job. Sometimes customers need a little help knowing what to say. So we made it easy for them to use conversation starters to contact you and take the next step. Their message may look familiar to you, but the customer doesn’t don’t know that. They’re reaching out to take the next step, so make sure to respond the same way you would for any other message from a customer.
Lots of other pros mentioned similar feelings about when a customer doesn't reply - thank you!
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