@waterworks thanks so much for your thoughtful post! I understand it can be frustrating when the cost of leads feels inconsistent. Let me explain some background. We only want you to pay for the value you’re getting. That’s why we look at a few things to determine a lead’s value: the type of job, its size, and how interested a customer appears. If we set the same price for every lead, we wouldn’t be taking into account that each job is different.
We’re currently hard at work improving how we price leads to make them better reflect the value you’re getting. Stay tuned for updates.
In the meantime, remember you’ll never pay when a customer’s first response is a “no thanks,” and if we don’t have enough pros to meet the needs of our customers, you might even get the lead for free.
To get a sense of what you can expect to pay for different types of jobs, look at the jobs in your Jobs tab and select Learn more to see prices.
Thanks to these pros who had similar feedback about confusion around our pricing!
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@KevaCustoMYzed1 Thanks for sharing your feedback! We’re always evaluating our prices and incorporating your feedback to make prices more fair.
We determine prices by looking at the details of each job. You can expect to pay more for larger jobs (like a four-bedroom house cleaning) than for smaller jobs (like a one-bedroom house cleaning). We do our best to only charge you for the value you’re getting. But sometimes we find that our prices need to be improved-- so we make adjustments.
You may have noticed that we recently made price adjustments in many categories. In some cases, we identified prices that were in fact way too high and didn’t make sense. We lowered those so they now make more sense.
We realize that not all leads always turn into hires. And we realize that’s frustrating. But remember: when a customer contacts you, that’s a customer who’s decided to reach out to you from a list of pros. It’s then up to you to win the job. And once you pay for the initial lead, you won’t pay for any follow-up jobs or referrals. Sometimes you won’t pay at all if we don’t have enough pros to meet our customers’ needs. Our ultimate goal is for you to make enough from the jobs you do win to make using Thumbtack worth it. To learn more about paying for leads on Thumbtack , check out this video.
Here are some other pros who also mentioned feeling like our prices are high. Thanks for your feedback!
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Hey, it’s me, Vinamrata again! It’s so amazing to see so many incredible responses to my post! I really appreciate all the great thoughts and questions you’ve posted so far. I’m all ears, so keep them coming!
I know this is an important topic to you, so I want to get you a response as soon as possible. If you respond to this thread by noon EST tomorrow, October 17th, I’ll be back to you with a response within the week. It’s a lot to read and process, so I appreciate your patience! Thanks again for the enthusiasm and helpful feedback!
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