I thought it would be good to drop a few words directed toward my fellow service providers. This should be said because I see a lot of words complaining about not getting the job and that paying for leads that don't convert is a problem. Some of this will be tough love. A lot of this is meant to be simple food for thought. Some of you probably got this nailed already, so good job to those of you! 1) Thumbtacks prices are too high. Got it. I experience that too (and suspended my quoting activity). I suggest the price be set on whatever it takes for Thumbtack to fulfill 5 service provider purchases in 8 hours. For some of you that's dirt cheap. Awesome. For some of you, it’s more. If they can focus on that, we'll take care of the rest. If the price is too high, don't bid. If the price is low, go for it! Thumbtack is responsible for their own lead prices, and their current method is catastrophic to the platform. 2) Our potential customers need options. That's why they allow up to 5 service providers to go after a single lead. We owe it to our potential customers to give them options. Stand out and be respectful! Thumbtack is not responsible for who the customer selects. 3) Our potential customers want responsiveness. If we're not responsive, Thumbtack and our future business will suffer. This may be a source for some of you not getting hired. Thumbtack is not responsible for your tardiness. 4) Most of our potential customers want quality. Continue working to provide a high-quality experience. Your message to a potential client should be spelled correctly and have good grammar. Put thought into it, use templates but put a little time into it. This may be a source for some of you not getting hired. Thumbtack is not responsible for your bad grammar or other sources causing low-quality messages (like irrelevance of the message to the lead request). 5) You will not get every job. This should be obvious, but there's a lot of service providers and we're all working at getting hired. In some cases, they'll go with someone else. Thumbtack would not be Thumbtack if it wasn't a lead service provider. There will be competition! You can't get rid of competition and not sacrifice opportunity. Please don't ask for that. It's not Thumbtack's responsibility to get everyone a job. Compete. Opportunity has value. 6) It may be nobody's fault if you don't get the job. Some people are just looking for quotes. Sometimes they go with a lower bid, sometimes they go with the higher bid. We don't need to go looking for someone to blame. I usually pick up on whether they're "just looking" or not. I think they added a field at one point. I think it's great that Thumbtack supports their inquiry requests. Yes, a potential client asking for information-only should be dirt cheap. Thumbtack should set their prices accordingly. However, you should be looking for that in their message; pay attention. Thumbtack can adjust their prices for a not-ready-to-hire request; we'll see what happens. 7) Maybe Thumbtack isn't where you should get leads. Some services may not be substantiated in Thumbtack yet, where many or most of your potential clients aren't potential clients but lost on the internet haha. Thumbtack is growing and finding out what they're good at; what works, and what doesn't work. Cut them a little slack. I think we'll all figure some things out as we go along. Thumbtack should and I think will provide reimbursements in some cases. 😎 It's in our best interest to support Thumbtack. This may go without saying but word gets around, and we want EVERYONE to have good experiences using Thumbtack. Even those who didn't end up hiring one of us. Please act accordingly. It's clear to all of us that lower Thumbtack prices equals more job opportunity. We can bid on more leads. The old method of paying for lead contact information only is the way to get low cost leads. Things got out of whack when Thumbtack tried to solve everyone’s problems with money. What they needed was more careful analysis of why people weren’t getting those leads, whether it be inadequacy of the response to the customer or a ghost lead that should be reimbursed on a case by case basis. Let's all congratulate Thumbtack on building a platform that can notify you directly on your smartphone whenever a lead comes in, give you to the choice to pay for the lead, allow you to write up a bid or request more information, and get right back to work. [Let’s get the pricing back to good and we’ll all rejoice]
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None of us care why you switched. Is it not clear that it doesn't work for us? Want a solution?? 1) Adjust the pricing so that you get 5 pros to commit to a lead within 8 hours. Done. Right now, from what I can tell, you have lost professionals, responsiveness, and loyalty. Don't try to justify your prices. Adjust prices, or your company will go down the toilet. I USED TO SPEND MONEY ON A LEAD SIMPLY TO GIVE ADVICE TO A CUSTOMER. This supported Thumbtack and future business opportunities. The new pricing scheme...No way. 2) If you wish to keep the "only pay if contacted" feature, don't change the pricing. Fixed! What you're doing now is subsidizing poorly written messages to customers looking for professionals on Thumbtack. When you subsidize poor behavior, you get more of it...Do you want good professionals or do you not want good professionals? Go back to 1) 5 pro commits in 8 hours.
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