I agree with this. It is quite honestly a rip-off to charge pros based on the “value” of a job. Especially when we are not booking every job we send out quotes for. Thumbtack should only charge if a job is booked and then charge a set percent commission. I am a caterer and have been spending upwards of $300-600 a month on leads, many of which don’t turn into anything. I understand that thumbtack is connecting us with potential leads but at an extremely unfair cost. There is also no real clear wording of how their new “pricing structure” works. I have had to call them a few times questioning charges on my debit card. They say they charge you in Sunday’s but randomly debited my account in the middle of the week. When I questioned it they said oh well if a lead is considered to have a certain amount of “value” then we can charge your account immediately. This is kind of shady, don’t you think? Charge us for jobs we actually book but please it is unfair to charge us upwards of $60 for something that is only a potential lead!
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