I agree with so many of the comments. I used to use Thumbtack for almost all of my business as an interior designer. For awhile I signed up to do the new system where they match you, but switched back to the old way because I found I was spending a lot of money and not getting any clients. I have been told by a Thumbtack representative that now they allow ten quotes in the new system, and five quotes from doing it the old way. That means 15 people can be quoting on the same project, way too many. Also, I don't feel that they really take in to account how they charge for a project - I have seen a customer that wants a whole home designed, for which they charge top dollar. But then I see where a customer may just want paint schemes and some lighting, and they still charge top dollar. I have spoken with Thumbtack about this and they say they charge the top pricing when a potential customer is in an area where there is a lot of business and competition - that should only be one of the factors, not the top factor. I have found I can't afford Thumbtack because some of my clients only need three or four hours of service and the quote rate takes up too much of my profit. When I talked to Thumbtack another time about my frustrations, the guy on the other end of the phone said that many people were upset with the changes, but hey, if they lose a quarter of their business they will find others that like the new system and will join. Why would you be so cavalier about losing so many of your pros?
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