This is a great question, because it does happen. Sometimes, you have to know when something is worth responding to or not. In the beginning, it's important to respond to EVERYTHING. As time goes on and you establish a reputation, the reviews tend to speak for themselves. The bad review I received (2 stars) was absolutely terrible for my soul! The client was truthful in her story, which led me to not respond because she took responsibility in not following through and gave me the bad rating, when in effect, anyone who reads the review can understand it was her failure. I felt that anything I would have written would have seemed rather hostile, so I decided against it.
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