It was really good. Marco is very much human and understands that the pricing is jacked up. We spoke about the promoting situation, that it's too much money and sometimes the jobs don't match what we are looking for. We spoke on the lack of refunds if we don't respond or if the customer doesn't respond. We spoke on possibly going back to the old way of quoting. Reasoning, if we pay to send that initial message and the customer doesn't respond, we get a REFUND. We got refunds when quoting was cheaper and now we don't. We spoke on sub par customers that are just the same as they were 3 years ago. We spoke on him conducting a live Q&A session for us to ask and have questions asked in real time. They're still trying to figure out the pricing, my recommendation was the way they did it 3 years ago. Have patience, as hard as it is, and trust that if anything, I'll reach out to Marco if things are really screwed. My suggestion in the meantime, turn off promoting and quote individually. Yes, it's a little more money, but until they figure things out, at least you can Male the decision on who you quote. There's no timeline on a solution, at least as far as I know. Keep hope alive @Hankster! ... View more

Last chance! If you have something you want me to discuss with Marco, please let me know. I'm speaking to him in about 15 minutes. ... View more

@Kameron I just reached out to Marco pertaining to this. In the old days, yes, we had to pay to send out a quote. In the present time, we are practically FORCED to pay for someone who may be just as interested today as they were 3 years ago. It may be a little more user friendly for the potential client, but makes no sense on our side. People sometimes do not know what they want. Example, they can choose everything that fits my criteria perfectly, but when they write in the notes, they want something completely different which is frustrating because I've lost money because the people DO NOT know what they want. If we don't respond, we get no money back. It just doesn't seem fair. If you'd like, we can have a conference call with several of the pros who've been with you guys for years and come out with a hybrid for pricing. It wasn't the greatest to have to pay for someone who didn't reply, but it was MUCH cheaper and it's almost the same thing now, where we are paying when they click the automated response and whether we want to work with the people or not, we are having to pay with NO CHANCE of receiving a refund for the quote price. How have you determined that the client choosing to reach out to the pros is worth more? I have over 160-5 star reviews, whether I was "promoted" or not, I'm sure people would reach out to me, but as I said, they are just as "serious" about working with someone, anyone, as they were when I paid $1.67 per credit. I'm interested in reading your response. Take care! ... View more

I must share this sentiment. As a Thumbtack user since 2015, the prices have dramatically increased for me and while my normal hire rate was about 1 out of 10, it was much more bearable when the quotes were around $5. Now with the quotes being around $15, 10 quotes leaves my profit margin around $20, which makes it not worth it. I love Thumbtack as it gave me the ability to leave my full time job and pursue something that I love. I understand the changes the site/technology has undergone, but I've spent a lot of money on potential clients that I had no interest in working with. I know that we Thumbtack is trying to figure out how to accurately price the quotes, but you also have to keep in mind the amount of clients it takes for a majority of vendors to get one client. Even with me having as many hires and reviews as I have, I still struggle getting a client. As I said 1 out of 10 on average. I simply can't afford to quote as frequently as I have in the past, meaning my potential income dwindles which ultimately means I'll have to reconsider utilizing Thumbtack. Trust that it hurts my heart to feel that, but if I don't make any money, I can't afford to pay to quote. ... View more

Thanks @DustiO! It was a pretty nerve racking experience. I'm glad I had the opportunity to do it and hope that it helped in some way. ... View more

Thanks for the support as always @JasonB! My heart was beating through my neck, I was so nervous.  @JasonB wrote: Check out this awesome pic of @RuffHDT in action! Great job!   ... View more

Have a template based on the most common services requested and as soon as your phone goes off, select that template and send! If they have a number call! If they respond, follow up quickly. Sell yourself and then your services. There are many people that can do what you do, but only you can be you. ... View more