Hello and good morning All, When I started my Plumbing business in 2016 I was over whelmed by the different lead services out there. They will charge charge a annual fee plus a lead charge. I cought caught up in all that thinking this was the right way to go. Fortunately, I was waching TV and viewed one of Thumbtacks commercials. I signed up on a Sunday and received my first two to leads on Monday. They both turned into paying customer's. At that time I could offer Free estimates due to the lead cost being so reasonable priced. At the end of 2016 I became a Top Pro. Even when 2017 came along there were many changes. I stopped using Thumbtack as my only lead service and started using Amazon Home Services instead. Even though they take a percentage of the final invoice amount, I was receiving much better qualified customers. I can ask questions without being charged in order to quantify the customer. Even if I didn't like what the customer had to say I could pass on the lead and not get changed. The only way one gets charged through Amazon is to complete the work. When there leads are incorrect on the customer gives false information Amazon will pay you a trip fee. Thumbtack will only take your money without thinking of what it truly takes to land one of there leads. Customer's don't all ways use the proper terminallogy when it come to work needing to be done. I'm not going to pay to ask a question in order to quantify a customer. Thumbtacks current pricing is now 300%-800% higher since they implemented their new system. When a customer receives up to 15 bibs/quotes this can be to over whelming to them. I have really had to dial in my spending with Thumbtack. I just currently bidded on four leads. One of the leads contacted me and I was charged $23.00 and before this new system went into effect I would have been only charged $3.86. I don't know who came up with this system that you are currently using now. To bid on jobs bindly doesn't benfit the Pros it only benefits Thumbtack. The customer loses the personal touch that needs to be added to each and every bid/quote. Due to Thumbtacks new pricing I have had to really pick and choose which ones I can respond to and not offer any more Free estimates. Today I received a e-mail from Thumbtack informing me of their new lead system of Promoting. I read their e-mail and watched their YouTube video and frankly I am disappointed on how they want to knock out the little guy on fixed budget for advertisement. They think buy adding a 20% discount this will make me jump right into their program. I think not. When I got involved with Thumbtack 2 years ago a small shop like mine had a fighting chance to perform their craft for great people. Just like Google, Yelp, Home Advisor, and Angies List they want you to pay to be listed as one of their service providers. As of now, I currently need to re-evaluate how I continue with my account with Thumbtack. Thumbtacks new method of lead services will knock me out of the listings of my craft and leave me poor trying to land a job through them.
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