I love Thumbtack! I get 95% of my business through the site. I liked the credit system and I don't mind the current system but its pricey! Lead costs have doubled, especially through Instant Match, and some of the ROI is not there. My concerns are 1) when you are contacted and asked about your availability and you respond quickly but then get ghosted for the next several days, I've lost money and it is not refunded. I have no way to sell my service to a client that does not respond. 2) jobs that are partial matches come up for bid and there is the option to respond, clients that are outside of your service area should not be able to contact you with a charge unless I am willing to travel to them. To charge a Pro for simply telling someone, no I don't service your area is unfair. 3) if your calendar block says you're booked or your business hours are clearly stated and someone contacts you for that time slot or unopened day, you should not be charged.
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