Since the system has changed to a search result based system versus the quoted system Thumbtack had previously, my business has dropped tremendously. As a chef and caterer during what should be the busiest time of year for me, has had a significant slow down. I am not sure how I rank in search results, but I have been on TT over 2 years, and have been a Top Pro consistently. The few direct leads I do receive are not relevant to what my profile parameters are. I am VERY disappointed with the "new" Thumbtack and hope they reconsider going back to it's original roots. Has anyone else had this issue? I can't imagine I am the only one. Plus, I am in a market with hundreds if not thousands of competitors (NYC). How can I be boosted to stick out from the rest given my strong history with TT?
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I liked when we were charged a set price to quote. The current fluctuating system is still hard to uunderstand , and I am often paying double to triple when a customer contacts me versus what I was paying previously for the same amout of engagement. OR we should be able to get refunded (at least partially) if we do not land a gig. Often times a customer will email me through TT to ask a question that is already in my quote or profile and they had zero intention to hire me. OR perhaps a customer should be alerted that a pro is charged when they contact us so they choose who they contact a little more carefully.
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