The new pricing system, which Thumbtack rolled out and refuses to revert back, is a money-maker for Thumbtack, but a ruined system for Pros trying to use it to run their small businesses and be profitable. Prices have jumped from the $3 range to 3 times that price. The price paid is unknown when bidding. This seems illegal to me! I don't know any other company that can charge it's customers a price that is unknown. Instead of bidding against 5 other people, we now bid up to nearly 20. With the old system, we could ask questions of the customer. Now, that costs 3x more. The automated responses from customers cost the pros. Thumbtack needs to listen to their customers and go back to the old system. What Thumbtack will lose in the 3x pricing, they can make up in volume. Customer satisfaction is important. Lose your Pros and you lose your business.
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