I have been with Thumbtack exclusively since 2013. My first 3 years I was rated as top pro and had a 97.2% closing ratio. In the last year my closing ratio has dropped to a mere 5.0%. The price of the leads have changed so much that I cannot set my budget. I'm seeing duplicate leads all the time and the ones I do bid on you never here from them. They contact you for your availability and never hear from them again. The funny part is they all ask the same thing like its the same person or somebody from thumbtack making up leads to charge me money. I was told. That the price that we pay depends on how many pros apply for job. Last time I heard that is called price gouging and that's illegal. Thumbtack has really let down their long time pros in every way. Just because I don't want you guys to quote my customers now I don't get the lead until 5 minutes after the others. I have dropped off from using thumbtack pretty much completely. Which is a shame because I have spent thousands of dollars with thumbtack. I just cat support thumbtack anymore due to how shakey and expensive they have become.
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