Like many other Top Pro's, we have drastically reduced our use of TT. When we started using TT in 2014 it was a great experience. We made money, TT made money, and our customers were happy. When TT stopped doing credits, we stayed with them and paid a more for quality leads. Our advertising budget is 10% of our projected sales. With the credits we would average $5 - $10 cost for carpet cleaning jobs valued ar $60 - $150. We could personalize our pitch to every customers individual request. And we did quite well at showing why we were the best choice for their project. Then TT raised their pricing again and our $5 bid became $30+ for one bid. TT is now as expensive or more expensive as their competition, but their competitors actually heavily advertise (on tv and radio) in this market where TT does not. Before you always knew what you were paying before you bid. TT purposefully stopped being transparent on the cost of the bid, and our minimum bid cost has been $30. Paying $30 on a chance to get a $60 - $100 job is ridiculous. They blocked personalized templates, so that every customer receives the same message from more TT Pro's. So we stopped using TT after they started hiding the cost. TT then started sending us messages from customers who "chose" us from our profile and wanted to know our "next availability ". We would reply, get charged $30+, and never hear back from the customer. We now put our TT budget into Google ads and have seen a better return from those ads than from the current TT format. From reading the other responses, we see we are not alone. How can TT improve for us pros? 1. Bring back price transparency on all bids. We need to know the cost of a bid before we bid. 2. Reduce bid costs to 10% of the job price at the most. 3. Bring back the customized messages. These benefit both the pro and the TT customer. 4. Reduce the number of customers that are fishing for the lowest price, and never reply after first contact, or refund these bids.
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