About GrayHouseDogs

GrayHouseDogs · ‎01-17-2019

Thanks very much for 3 years of Top Pro status from Gray House Dog Training in PA!

GrayHouseDogs · ‎12-19-2018

Same. At first nothing changed, but now the leads are dwindling. Not only that, but the quality of leads coming in is also tanked. Even the leads I'm (over)paying for don't seem to be as high quality. They aren't getting back to me, despite being the first to reach out. So I'm either waiting for leads with baited breath, or I'm wasting money on leads that don't follow through. Granted, for my industry, I expect a little lull since it's the holidays around here, but still. If they're desperate enough to ask for service at this time of year, I expect them to get back to me when I message them within an hour of their first inquiry.

GrayHouseDogs · ‎12-12-2018

I'm seeing from the customer view that some profiles include a purple highlighted note that may say "Great Value" or "In High Demand". Is this determined by the new algorithm, and will you be sharing what these notes are and how to qualify for them? I can see that I'm marked as "Great Value" and I'm curious if that has to do with my pricing compared to other pros in my area and how I might be able to capitalize on that.

GrayHouseDogs · ‎12-12-2018

Here's my problem. I can update the status of a customer and say I'm in-progress working with them and to NOT send the customer a review request. But if the customer marks me as hired, they automatically and immediately get a review prompt. Why can the customer not get a second prompt after marking me as hired saying are you in-progress or finished with your project, and if they mark in-progress, you prompt me to schedule the review request for after the project is over. The customer only has one additional, simple, and logical question to answer after marking me hired and they don't get prompted to leave a review they don't have the experience to provide. I JUST had another customer do this yesterday and we haven't even met in person for the consultation. She actually hasn't hired me yet, she's just agreed to a consult but responded to the prompt asking if she hired me and the prompt for a review. It's highly frustrating that I'm going to have to ask her after the fact to add context to her review.

GrayHouseDogs · ‎07-19-2018

YES! Custom hours for each day is a HUGE issue for me as well. I can only take clients after 5:00PM on weekdays but can take them all day on weekends. But since you can only mark one time range for all days, it looks like I only work evenings, even on weekends. Very frustrating.

GrayHouseDogs · ‎07-19-2018

Two other thoughts: 1. Please let us set up parameters for what we accept as a 'Partial Match'. I'm getting swamped with dozens of partial matches every few days and have to delete each one individually. I do not work outside my state, and 98% of those jobs are out-of-state and useless to me. It's a waste of my time to have to delete them all. 2. Allow us to import zip codes for where we work instead of the by-city list you have now. It would be much easier to input our service area if we could enter zip codes or set a mile range or have an exclusion list.

GrayHouseDogs · ‎07-19-2018

Agreed about requiring a phone number. Or have an email and phone number field and at least require email so we can start a sales funnel going to them.

GrayHouseDogs · ‎07-19-2018

Thanks for the opportunity to give feedback specifically on getting hired. Here's my biggest issue right now - the new bid system makes it very difficult to specify the cost of my services. I'm a dog trainer and I offer different tiered packages depending on the details of the client's situation. Consultations also have different cost tiers depending on the dog's issues (higher cost for aggressive/behavioral issues that have the potential to cause injury). There is no way for me to distinguish different bids to different clients based on their request. So I have my bid currently set at the lowest consultation cost and have to explain the tiers when the client asks for confirmation of the cost. But if I don't provide a cost at all, I never get bid responses. If we could set up automated parameters for which quote goes to which client depending on the selections they make when creating their request, this wouldn't be a problem. Perhaps that's too complicated a step and not something others have issue with, but in case there are others with this problem, I figured I'd post it.

GrayHouseDogs · ‎06-01-2018

I want to see if anyone else is annoyed to the point of screaming when it comes to TT's automatic prompts surrounding asking for reviews. And I preface this with the fact I love TT. It's the core of my business right now and I never would have grown at this rate without it. I don't mind the new changes to quoting, I really couldn't care less. I'm lucky to be in a dominating niche in my area for my profession and it just works for me. That being said, this is a major and frustrating pet peeve of mine, and I want to see if it's a problem for anyone else. It seems like every 5 minutes I get an email from TT encouraging me to ask for a review from someone I haven't been hired by. Most of the time it's someone who I haven't even corresponded with. Last week I received FIVE emails within TWO HOURS to ask the same person for a review and I never even met or spoke to the person. They messaged me, I messaged back and heard nothing. Plus, when I'm 'hired' on TT, it's typically after a consultation and not after the actual work is complete (I'm a dog trainer, so it can be weeks or months before the job is finished). TT will ask if I want to request a review and give the option to schedule a message for a review in the future. EVERY time I schedule a request for 4-6 weeks from the hire date, the customer gets the prompted not in 4-6 weeks but the same freaking day. They leave a 4-5 star review with no description of their experience because we haven't even started working! Is this a problem for anyone else? Because I've emailed TT about this before and got a generic response. It's the only time I've really lost my patience with TT. It's ridiculous. If you're going to offer to schedule a review request for later, make sure it works first!

Posts	9	Kudos Given	17
Solutions	0	Kudos Received	34

Re: Congratulations to our January 2019 class of Top Pros!

Re: Let’s talk about how you rank in search results

Re: Let’s talk about how you rank in search results

Re: Request a Review?!

Re: Let's talk about your profile

Re: Let's talk about your profile

Re: Let's talk about your profile

Re: Let's talk about your profile

Request a Review?!