So you say you base your pricing on details on the size of the job. What details are these and do you have some sort of special form that they fill out strictly so you can make price from it? I ask this since by your response, it sounds like you receive way more information about the jobs then what you actually show us. Why don't we have access to all of this extra information to let us actually know what the job entails? I have asked on many occassions to many different people that work here to adjust the categories and explain to people what they actually are so they know what they are posting. I also asked to force them to fill out a detailed description for the job. Neither of these issues have been fixed. Secondly. You said you went through and adjusted some prices since they were way to high. Just some. Not all. But of these prices that have been adjusted, are you going to go back and issue refunds to all of the pros you've overcharged repeatedly for extended periods of time since you're just now getting around to it? I bet no on that one as well. Lastly. You say its on us to convince clients and win jobs. Yes. It is. But it is on YOU to make sure that the potential "clients" are actually real, provide detailed information, don't just respond back with an automated reply, don't just respond back asking questions that are clearly detailed out in the pros' profiles, aren't just doing "research" and checking pricing, and just flat out don't reply nor communicate in anyway after their all too similar canned responses that everyone seems to get. PEAOPLE CAN'T WIN JOBS WHEN THE JOBS AREN'T REAL TO BEGIN WITH!!!! You can act like we aren't winning jobs because we somehow fail in convincing clients. YOU ARE NOT PROVIDING REAL, TANGIBLE CLIENTS AND LEADS LIKE YOUR SERVICE IS SUPPOSED TO DO. That is on you. Not us. Go back to the old credit system, stop with fake accounts, stop with fake leads, stop acting like someone responding to us even when we never reach out is worth stealing money from us, make the potential clients pay a fee to post a job request to prove they real. This is nonsense.
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As I right this, there are 178 pages and 1,770 responses to this topic. Of every single post that I read in response to this issue (aside from one clearly confused newbie to thumbtack), there isn't single person that is happy with the way this place has changed in anyway. Here are the main things that people want:
1. Real customers with real stakes. Charge them a fee to actually pay to post. Make them fill out acutal information on the job so people know what they want. Stop giving them the quick option of hitting a generic response back that instantly charges the pros money for some b.s. that you want to call a lead.
2. Your prices are obnoxiously high and completely unrealistic. Whatever garbage algorithym you use to determine what to charge pros is inaccruate. YOU DO NOT KNOW OUR BUSINESSES, WHAT THE JOB COSTS, ANY SORT OF GOING RATE NOR WHAT THE PROJECTS FULLY ENTAIL!!!! Only we as the pros know that. Not you people that have zero experience in any of our fields. Stop actting like you are the epitomy of knowledge for everything. YOU PEOPLE KNOW NOTHING ABOUT OUT BUSINESSES.
3. Stop with the randomly changes prices. I reviewed my bid history and I had tons of $8.78 bids. Then the system switched and one bid went up to $31. Then the latest was $52 for a simple canned response the person wanted to hear more. Then, as is clearly par for the course, they completely disappeared. Big surprise considering the same thing happens to everyone on here. Is it nothing but every completely flaky person on the planet posts on thumbtack just because? Or is it fake jobs created by thumbtack to get people to bid so they can take money from the people? I'm going with the later. Seems to be the most realistic scenario. We can look at the aboved mentioned prices I had. In the $52 stolen from me, there were 20 other people that bid I believe. The "customer" never hired anyone nor did they ever cancel the job.
4. Its quite obvious that you also know that your prices are obnoxious. If you didn't think they were, you wouldn't hide them behind 3 seperate links to click to find it. The price would be front and center if it was reasonable. GO BACK TO THE CREDIT SYSTEM SO PEOPLE ACTUALLY KNEW THE PRICE OF THE BIDS FLAT OUT.
5. It is quite clear that your random price increases are due the fact that pros are jumping off this ship faster than the Titanic. I know I have all but shut down my account to make sure you can't access any of my finacial information to steal any more from me. I am only staying active at this point to keep adding to this thread.
I'm sure there has been many more things mentioned about this company. You can claim you are a marketing company working to market pros. Negative.
I 100% know that absolutely nothing on here that has been read will be implemented.
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By your response I am assuming you haven't been on Thumbtack very long. Their prices and business practices aren't fair. Yes, it is up to you to convince someone that you are worth them hiring and spending money on. What isn't fair is the fact that there are no real leads anymore. There are people, (and I'm using people very lightly here since after the switch to the new way of doing things I'm pretty sure they are all just made up by thumbtack so they can steal your money) that post hardly any information, will contact you with a question that is completely useless or is already answered in your profile, then never get back to you again, never cancel the request or never hire anyone. So they are fakes that contact you just so thumbtack can charge you a nonsensical amount of money for a "lead". I hope you read through all of these posts by the pros that have been using the site for a long time before you through away anymore money.
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How about you actually explain exactly how you figure out your astronomical price that you think you can charge for a "lead". This site has turned into a complete joke. I used to actually get clients, altough pretty rarely, with the older credit system to where you could actually know how much a potential job would cost to bid. Then you switched to this stupid random rate for jobs. Exucse me, "leads". Since this switched, I have not gotten a single job. Hardly any jobs come through that could even be considered worth looking at. The final straw was when a job did come through, the job poster was "nice" enough to respond back to me with 2 sentences saying they would like to know more and never responded back after that. For this wonderful exchange of text on a screen, I was robbed of $51. And yes, I literally mean robbed. The person never responded back and never hired anyone. It makes me think that thumbtack now employs people to create fake jobs to have people bid so they can respond once and take people's money.
I called customer support about this and the lady I talked to said she couldn't explain how they figure out how much money they steal from people for providing "marketing" for certain jobs. Here I thought that when you paid for marketing, the company would actively promote the business you run. Not just do what craigslist does for free. I feel really bad for anyone that has signed up for instant match and has this company that can't even tell people posting what certain jobs categories actually means, instantly send out your information randomly until your advertising budget runs out. This site used to be good.
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