@SillyCar wrote: WOW! I just went back through and read more posts and as I was doing so, I see how many new people are adding comments to this thread and so I went on a mission to find someone who is not really upset with the business model at Thumbtack and I can't find one.... can anyone else find one? Thumbtack, I'm not sure if you'll ever see this particular comment, but does this even concern you a little bit? I found maybe one or two very short replies praising Thumbtack that suspiciously looked very fake. "I love the new Thumbtack pricing system! I've gotten lots of new clients and it's very fair!" That doesn't even sound like something a real person would say. Like this one right here: https://community.thumbtack.com/t5/Pricing-payments-refunds/Let-s-talk-about-our-pricing/m-p/8924/highlight/true#M3218 The generic username, the Getty Images watermarked photo. I have a hard time believing that's real.
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First off, to those commenting about the prices being hidden, you are very correct. The prices are hidden, but you can see the price before sending a quote. You have to click on the grey text that says "learn more". This is a super shady practice by Thumbtack in combination with the fluctuating prices that could be $5 one day and $35 the next day for the exact same job, in the exact same location. Thumbtack is banking (pun intended) on the fact that Pros will not check this for every job, or probably even more don't even know it's there. Some of the pricing on Thumbtack has gotten outright rediculous. There's plenty of comments about how it's hurting our small businesses, so I'm more going to focus on how it's hurting the customers. Thumbtack themselves say that for instance the average lawn mowing job is $35 and yet have the audacity to charge $15 so send a quote. Sure, that might be fine if it leads to a repeat customer, but that guy that needs a one time service is never going to hear from a Pro. Let's say a customer needs a few feet baseboard trim repaired, could be under $100 for the whole job. But because they're not savvy using Thumbtack, they choose the General Contracting or Kitchen Remodel category. For a pro to send a quote for that category, it costs a whopping $75. That customer is never going to hear from anyone. The same with a customer that's looking for general ballpark quotes for a job and has no intention of hiring someone in the near future. No Pro in their right mind would bother spending money to give a price to a customer that has no intention of hiring. All to often I see job listings where the customer gives almost zero info about the job, especially in the Handyman category, which is very broad. It could be something as simple as changing some lightbulbs to a full kitchen remodel. I think there needs to be more effort on Thumbtack to direct the customer to supply more details about each job. At the very least make them type in a description instead of choosing from broad categories. Encourage lots of detail and pictures when possible. Lastly, I'm going to touch on what everyone is thinking. Paying up front for a quote that leads nowhere. Yeah, we get it that's how Thumbtack makes money. It almost makes more sense to pay when the customer actually hires you. Sometimes the customer seems interested and flakes for no reason. Heck, sometimes I wonder if half the job listings out there are other contractors draining your lead budget or Thumbtack bots adding to the bottom line.
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