Thumbtack is focused on the wrong thing here. The problems are not with how much money is being charged. In general if the customer or posting is accurate (which is not always the case) the pricing was mostly proportional to the value of the project. The problems surrounding the pricing come from having zero transparency. Pricing will never be perceived as fair when we (your customers) don't know up front how much we will be charged or the legitimatmacy of the project posting. Also maybe it's just my experience but there have been way more ghost customers now than ever before. Concider this analogy: The old Thumbtack model was like a Casino where we would place a known bet on the games we were good at, knowing we would win maybe 20% of the time or more if we we're lucky and played our cards right. The new model is like a Casino where they take all of our money at the door, tell us what games to play and never inform us how much we are betting, and cut us off after taking all of our money. Meanwhile we are winning less and less. Would you go back to the Second casino?
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