Honestly, I've reached out to support about a million times on this topic. The fact that pricing is SO inconsistant is ridiculously frustrating. Not to mention, it continues to go up and change drastically from one to the next. For the amount of customers who just never respond or reach out and then never reply or get back to you (because they've reached out to SIX other pros) and then to pay upwards of $25 for EACH of those, it quickly adds up and has led to us spending WAY more than we ever imagined and not consistent customer bookings. I really think there needs to be a cap for how many pros can quote via Instant Match - not to mention SO many customers looking on here just look for the thriftiest option as well as just reach out to gather information. I really think that customers should have the disclosure that their contacts cost the pros money. Why not be straight up about that? Maybe people would be more concious of their rampant responses. I think it would be MUCH better if you only paid for the customers you actually book or hire you. I would have no problem paying more for them and not paying for the ones that we just have conversations with....or paying very minimal for them.
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