My largest concern is the way you charge. I understand that with instant match people reply to the quote they see and we get charged. This is my problem. Even with the calendar updated, I get charged when they reply asking "are you available on my date?" If we sent the quote we are available. To get charged for that seems ridiculous and redundant I want to know why can't we be charged AFTER we reply to a customer? We should be able to decline and not be charged.
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