I don't like the "surprise" pricing and fully agree that the cost-per-reply should be stated up front (BEFORE the "pro" decides to submit an offer), but what drives me up a wall are is the increasing number of mysteriously-disappearing "leads" -- I had TWO of them this morning. When Thumbtack sends me an email (or notification) for a suitable request (and a time indicating that it is new), there is a link to submit an offer. (Usually, I must log in first, or log out of one account and log into another, in order to respond). Then, the link takes me to a page that says "Not found." and I must contact TT to find out what's going on -- is the site broken? Is my browser broken? Is there a correction in my spam folder? . . . Usually, TT replies that the student has withdrawn the offer -- which I'm finding harder and harder to believe. WHY DOES Thumbtack SEND EMAILS WITH LINKS THAT POINT TO THE WRONG PAGE? If the offer is gone, then the link that points to a page which says so -- not to a mysterious page that provides no explanation! I also hate the new TT policy that starts blocking replies after the fifth one and which denies the client the option of recieving more than FIVE before choosing to send a reply. There is no good reason for TT to deny the client the OPTION of shopping around and choose from among more than FIVE offers. I am now ready to shut down my Thumbtack account, for several reasons: 1. the recent increase in disappearing "leads". 2. the advent of "surprise" pricing (with no advance notice of actual charges per reply). 3. my inability to set an overall "budget". (Thumbtack now requires that I set up a separate "budget" for each and every subject that I tutor, with consequent exposure to excessive costs if responses come in from too many different subjects) 4. the inability of clients to receive more than FIVE offers. (Especially when first five replies are likely to come from desperate "tutors" who have nothing better to do than desperately watch their emails, then quickly pounce upon whatever crumbs come in.) These problems are not very difficult to fix, but unless remedied soon, I'm done with Thumbtack. P.S. A couple of years ago, Thumbtack reached very few if any students/parents in my area (Long Island). Then, things changed (probably due to better marketing by Thumbtack) and I was very pleased to see a significant increase in nearby leads. However, since these new policies came in and everything went down the drain. I'm ready to bail out unless this is fixed, soon. P.P.S. This reminds me very much of what happened to tutors after Wyzant got its capital funding: suddenly, responses were arbitrarily blocked by new "algorithms" and the tutor has no way of knowing which offers actually reach the client! Business plunged after that, and I hardly use Wyzant any more. I'll miss Thumbtack, too, but both have become a great waste of time, with little or no return.
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