The biggest problem with using thumbtack to find quality customers is that, from my experience, most leads are poor in quality. I believe that most requests I have responded to have been for the purpose of price shopping with no real intent to buy on thumbtack. Second, requests sometimes have extremely little information on them making it impossible to see what the customer actually needs and if it’s worth sending a proposal. Saying “New Website” is not worth spending $63 dollars on. Also, those who fire off requests like that probably don’t actually need work done but are just price shopping. Simply put, customers need more skin in the game to make this platform worth it. They should either have to pay a small fee for each request they send, so that they think twice about how badly they need a pro, or they should have to fill out much more extensive information for categories where it’s needed (eg web design, social media marketing, app dev, etc.).
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