I love that you're working on promoting the Pro's better. However, it's not very ethical to charge for a client even though being hired is not guaranteed. It costs me so much money to pay for clients that never end up hiring me. As a Professional Organizer, my clients aren't exactly the most responsible or reliable. How is it fair for me to pay for a job I never got?
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It is difficult that clients are not aware that Thumbtack Pro's are charged per job, or how they are charged. It would benefit everyone if the pricing system was explained on the other side as well. Your pricing system also depends on clients being precise with the size of the job, which is definitely not reality. Many clients are unsure of actual square footage or the time the job would take. A Pro may pay double the price for one job that was half the size of another job that was much bigger. It makes no sense to have the unorganized party designate the price of the job. It is also unfair that a Pro must pass or decline a job in order to respond to a potential client without being charged. For example, if I am too busy in the time frame requested, I must outright decline instead of being able to politely respond with an explanation. Therefore, if that same client searches for the same services in the future, I am less likely to be called on, as I outright declined them in the beginnning. Unfortunately, if I responded that I was too busy but would love to help in the future, I am charged as if I was hired. Perhaps, you could charge when the Pro is actually marked hired? Often, there must be a narrative established with a client before they will hire. If they choose to go in another direction for any reason, I am penalized. Not only is it less incentive to use Thumbtack, it means I need to charge a higher rate to make up for any possible losses.
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