While pricing is expensive sometimes (occasionally as much as 20%) my biggest concern is fairness. I recently had 3 clients contact me, one was outside of my defined service area, one just repeated his original quote request and one allegedly called me when no call was received. All three were refused a refund, as a business owner I partner with Thumbtack in the expectation that you are working for me and when I show that the information you provide is incorrect I expect you to work with me and that resolving the issue to my satisfaction would be your top priority. When Thumbtack works against in as in these three matters I will no longer recommend your program, and have actually moved my advertising dollars over to another platform until Thumbtack reconsiders its policy on refunds.
... View more