I just off the phone with Thumbtack and Kelly didn’t resolve my issue or help at all. They have created a situation where I’m being contacted directly by potential customers inquiring about availability when I’m booked during their requested time (I’m a LMT). Also they are asking me about services that I don’t provide. I should be able to contact them and not be charged $7 to tell them I’m booked or that I don’t do that service! By my choosing to NOT respond, it looks like I’m ignoring the customer. Also I’m afraid that someone will make a negative review of my business online about me not responding to them, which would be damaging to my business. I would never NOT respond to a potential customer... Thumbtack has created a way for this to happen because they are charging to simply answer a question. I requested my money back but they refused. I’ve been a Top Pro for years on this platform and referred other business owners to it. ... I would have never given them money for a service that work the way it does now.
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