I've been using Instant Match for several months. I have chatted with Thumbtack support several times about the pricing structure. No one has ever been able to explain to me exactly how the pricing structure works. I recently paid a $40 fee for a "contact" where the individual marked that they had called me and left a voicemail, when they hadn't, and I was never able to get in touch with them. I've paid $10 for a good, paying client. I've paid $70 for a client that only wanted a 1 hour consultation. There have also been many times where a potential client responds to my intial quote with a question, prompting the contact charge from Thumbtack, only to never hear from them again. It is fair to pay for contact with a paying client - but the current system is not set up in a way that filters clients appropriately.
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