That's a major improvement. I like transparency. But... I won't ever sign up for an instant match that charges $26 for contact. (Cause a lot of the contact is crap, and not valuable. Especially because you don't offer an email address or phone number.) I would sign up for an instant match that only charges me $26 when I book.
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The pricing is confusing because it fluctuates with every lead. It is a rip off to be charged $35 for every time someone messages you. It should be more like free or $3. If you get booked, then I'm fine with you taking $35. (GigMasters takes out $20 until you hit a threshold, and then they take like 3%). Here's a few of the scenarios I encountered within Thumbtack that has made me get off instant-match, and all but abandon Thumbtack, and use other platforms: Many potential clients just message everyone in the instant-match line-up. Therefore charging every vendor. Many of the people that message will never message back. Making that a very expensive crap lead. What's to stop competition from just creating bunch of fake requests from different IPs, and send a bunch of messages? What's stopping Thumbtack from creating bots to create fake requests, to shake the vendor tree for money? I had one suspicious incident, which I reported to support, and then they didn't refund me, and then they deleted the lead and the messages. Many times I get a booking outside of Thumbtack, and I don't get a chance to update my calendar. But, if someone messages me, but I'm not available, I still get charged. In instant matching, you can't set holiday pay. Most vendors charge more on holidays. So a client contacts you because they like your pricing, but then you tell them that it's going to be 100% more because of the holiday, and then they're no longer interested. Another expensive but fruitless lead. You get no email, nor phone number for $35? That's ridiculous! Bottom line is, if these soft leads don't become free or $3, I'm going to focus on other platforms because they're cheaper and yield better gigs.
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