I am a big fan of TT and have used it for 5+ years. I have been hired 43 times, and currently hold a Top Pro badge. As an one woman shop in interior design, I feel that is significant. I was involved your mentorship program where I shared my success with new TT users. I was even approached to be in one of your commericals. One of my TT jobs for a full home remodel and addition was feature in the press/magazine and TT was mentioned (free press for you!). I have told numerous associates about your platform from my trade people to contractors. I have even used TT when I needed services for my personal life.
Having said all that, I understand that you want to make your platform potential customer friendly. You have changed your platform many times. I feel that we, the professionals are your customer, we pay your salaries, insurance, etc....., but all of our tools that worked are being taken away in the "let's make it easier for customers". We are your customer and the platform is not working. I am not getting leads! This scares me. Why, TT is 95% of my revenue stream. I feel that perhaps TT should have brought in a focus group of professonials using your platform and asked them what is working, what isn't. Again, I can not stress enough that we are your customer and without successful professionals who stop using your platform will cause TT to not be competive in the lead generation arena.
What can you do to bring back what worked in the past? Don't fix it, if it is not broken.
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It’s hard to set a value on a lead and I believe there are more factors involved other than a potential client checking boxes. I understand the need to make your platform user friendly. Having said that I believe different areas throughout the country should play an important factor in pricing. I’m in LA, but someone on a less populated city should not pay Los Angeles prices. I feel that potential clients need to be more specific in their inquiry. For me and my business, I’d like to see more of a description of work they would like to do. I strongly feel that the budget range should be brought back. Again In my profession most people know how much they can spend. Since Thumbtack has changed and removed that from an inquiry, I’m finding that about 75% have no idea, and I am driving to their location (and back) to educate them and not getting the business. A total waste of my time. The things that help me decide to bid are the following: Location - how far are they from me. Type of service wanted. It would be helpful if they had to give a brief summary of the scope of work. Budget- this really helps me as a professional (and whom pays your salaries) to decide if this is a viable lead, or am I just bidding blind. Previously (when the budget range was still in place) I landed a very large renovation project that ultimately was published in the article Thumbtack got some free press. The client knew that he needed to spend and had determined an appropriate budget. Even though it was several miles away, I was willing to bid and I got the job. If someone doesn’t hire me because we are not a fit is one thing, but when I have to drive 5-30 miles in Los Angeles traffic for a learning session, it bums me out and is wasted time and energy. Thank you for the opportunity to discuss my thoughts. I have told others that I work with about your platform and overall it has brought me business. I believe I’ve been hire over 35 times in five years. For a one woman interior design firm, that’s pretty good. Debby
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