I HATE IT! Business was good before you changed to the instant match BS. For some businesses it may be fine, but not really knowing what the charge is to begin with is crap! I've "passed" on bids just because the format is so messed up on my photo booth business. If I was to make a bid, it shows my profile intro and not any of my past bids to automatically send and I can't seem to rectify it. It doesn't seem to be a problem with portrait photography though. I'm NOT using nor recommending Thumbtack and have tried Bark which seems less complicated.
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