@vinamrata, There seems to be a tremendous disconnect in communication here, or you blatantly choosing to ignore what people have said. We were asked to talk about why we may or may not feel the pricing is not fair, economical or valuable based on the leads it is generating. I have read an overwhelming amount of responses which have stated the issues revolve not just around the actual price of a lead, but around a number of factors associated with the lead generation and response process. For instance: 1. Customers neither know what they actually require for assistance, nor give enough information for you to determine it for them. If you request more info from the client THUMBTACK CHARGES YOU. You still don't even know if this is a real lead or not. I have seen an increasing number of "0 pros contacted" on a lot of jobs now for this very reason. Me personally, client doesn't put enough info or are super vague in the request, hard "Pass". SOLUTION: Do not charge for an initial response to an, "I need more info" request. 2. If you send a quote to a customer, Thumbtack has a number of canned, drop down responses only one of which actually prevents you from getting charged. Only other way to not get charged is for the customer not to respond. SOLUTION: Make it clear to the client, unless they are seriously considering you to either not respond, or choose the specific, "No thanks" response. 3. When multiple pros offer quotes, and the client decides to "price shop" or "availability shop", they send one of the canned responses to a number of pros. THUMBTACK CHARGES EACH PRO FOR A LEAD!!!!! SOLUTION: Charge the hired pro for the lead. Side note: I followed a quote where a client responded to at least two other pros (not me fortunately) and then decided not to hire a pro. Pros made nothing, Thumbtack got paid twice!! 4. Lastly, the tire kickers. People who post a large job request, which had the potential for a nice return, and then put, I'm just starting, or just gathering information. You might as well be honest with the clients and let them know, "No one is going to respond to you because you are not really a lead, and Thumtack charges the pros to talk to you." SOLUTION: Do Not Charge for tire kickers. If it converts to an actual lead, then Thumbtack should charge. I can keep going, but at this point I feel like the words are just falling on deaf ears. I honestly hope you are listening. This system could be great, if Thumbtack would listen. . .
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So, I have only been using Thumbtack for a few weeks, but I am already seeing the current pricing model will cost me $30 or more to get $50-$75 worth of projects. Not economical by any stretch of the means. Unfortunately, customers don't know what it is they are typically asking for when they post a job, and usually don't put enough information for you to make a quote based on the info given. You are now left with a choice which can result in a few outcomes: 1. You send a request for more information and the customer responds (you get charged now regardless): now you can either make a quote or not based on what it is the customer is really asking for, and maybe the customer will accept? 2. You send a quote which you will have to over price, because you don't want to get trapped in a job you can't do for the price you quote, once you see what it is the customer really was askign for. 3. You just ignore this post and move on to the next one because it is too much of a risk to gamble on getting charged $10+ dollars for a dead end. (Btw, after my initial experience, this is the route I have decided to take, 'Not enough info in the description, too much risk, 'PASS'). Also, I have run into an issue where I sent a quote at the same time as another Pro or two, and the customer responds with something other than No Thanks, (like, 'I found someone who can come earlier', or 'When can you be here?'), and I got charged. Also, I had an issue where a woman responded over a day later after the first person she hired decided they couldn't do it. Well, I had already booked other appointments through another service ( not Thumbtack) at that point, but Thumbtack charged me anyways. When I asked how to cancel a quote so this didn't happen, again. . .nope, no way to do it. I'll be honest, I don't have a better solution to your pricing plan, all I know is that it currently isn't economical as a lead source, based on the time it takes to monitor the incoming leads, respond to them, get charged for the 3 you didn't win, and then only make $50-$75 for the one you did. I've actually decided to step away from Thumbtack as a pro for the most part, until I see some restructurring. I am looking forward to seeing how this discussion drives some change.
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