We need more information up front from the customer to determine if we'd like to bid a job/project. Generic unspecified does not work. There are too many variables in the scope of a project. And many types of services that us contractors may not wish to provide due to specialization. We shouldn't have to prod a customer into a reply to get basics and are be charged for that reply. Either prompt the customer to provide more information before we bid or at least have the customer provide what they are willing to pay so we can weed out unprofitable cheapskates with unrealistic pricing and the tire kickers.
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I don't care for the new pricing model. It is at least twice what I was paying. Granted the $3.33 per lead (when the customer "viewed" the quote) sucked because you didn't know if the customer would talk with you or not. Being charged $7.17 - $7.99 for when they do talk to you is better because it is better qualified, though some customers are just shopping price. To make this worthwhile, I need better quality information on the job to determine if I want to bid the job or not. A generic "printer or copier service" gets me nothing. I have to send a quote blindly just to obtain which manufacturer, which model, what is the probem information. There are a couple of dozen manufacturers and hundreds/thousands of models. 70-80% of them aren't worth repairing at all; they are throw-away/dispoable. Make this information mandatory. My evaluation fee is $25.00-$35.00. That is what the market will bare (for the type of customers that would use Thumbtack's services). A $7.00+ per lead eats all the little profit I had hoped to make in the first place. I'm seriously considering discontinuing using Thumbtack.
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