I've been using Thumbtack sine 2014. The pricing was great when you were using the credit system and I was receiving most of my new business from your services. With the new prices and the "Instant Match" system the costs is way too much to use and if you send quotes manually, the response costs is even more. As a DJ, I get charged for customers asking me if I'm available on their date. I quickly respond and I do not get a response back and I get charged about $35. I know is is up to use to get the them to hire use but just asking a simple questions like "if I'm available on their date" is costing me!! I would not mind paying the fee if the customer responds back to again and we get into a converstion. Better yet, if we only pay for hired jobs. I also think if the custome pays a fee to use your service, it would avoid mis leading jobs. The "instant match" is a great service, but I think the costs is too much to make profit for me. At this point I still use it and use the min budget so I don't get overcharged but I'm really thinking about pausing the service soon. Thanks for hearing me out.
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