Generally the new structure works for me. I am spending very little time reading requests and am only on Thumbtack answering questions or providing estimates for potential clients that reach out directly to me. This is great. My one complaint is that I'm being charged (often $10+) for "leads" that don't align with services I provide. Last week I was charged $11 for a lead. The user reached out to me for a large job that only a licensed contractor can legally complete. I am very clear in my TT profile about, web site, etc. about services I provide and limitations I have to work under (i.e. < $500 jobs). I don't think it's fair that I'm paying for a false lead like this because of a mistake the user made. Maybe there's a system to refute these charges. I'm not sure and haven't spent the time to research it.
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