Honestly, I could care less about my "ranking". I liked the way Thumbtack operated when I first signed on - about a year and a half ago. Glad to see you are not charging me as much for quotes, but STOP CHANGING THINGS! It was working FOR ME before. Now, I don't like it - at all. I will NOT be taking as many jobs from you in the future.
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I want to know EXACTLY who I am being charged for! I get these charges appearing and I don't know if they truly hired me or they were just responding "no thank you"!!! It's usually only $5.00 per quote, but I just got one for $5.43! REALLY? And just HOW do YOU determine what a job is worth? I'm the one sending out the quotes!!! The least expensive job is a pant hem at $20.00 - so a $5.00 charge for a quote is pretty steep! Granted, other jobs (like bridal) are worth more, but... My advice, stick with $5.00 per quote that has actually been accepted as a "hired". Not just some back and forth negotiating! Or, give people looking for services, clearer instructions on HOW TO actually "hire" someone online. I have had to ask multiple times for people to do that! So, in some respects your "system" is okay, but there are many kinks to be worked out - not the least of which is that quotes are quite varied and really do require monitoring by HUMANS and not formulas. If you DO raise your rates AGAIN, I am going elsewhere with my business!
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