How do I even send you a private message on here? ... View more

I was just charged for a wedding lead who accidentally clicked on an automatic reply back which she apologized she didn't mean to. I texted Thumbtack twice and also message them. No response! This is becoming awful to even continue. Might as well invest in Wedding wire if this continues. We don't want to be charged for leads who contact us to see if we're available. What if we're already booked? Still gets charged? What if they're not even someone we'd even work with and wouldn't have quoted, NOW we're being paid for leads we don't even want or care for. How does this help any of the pros??? ... View more

It's crazy now 😞 not sure which services you're offering, but mine is wedding photography and $62 per lead is a lot of money WHEN they don't book (fishing for info only). ... View more

Exactly. They shouldn't charge US just because a lead message us. IF we choose to reply and have contact, then we can be charged. Lead should also provide as much info as possible, so we can either accept to reply and get charged or decline and not be charged. This is only fair for us if they want to go this route. ... View more

Exactly, I agreed. ... View more

Thumbtack needs to make sure pricing is set, so we all know what we'll be paying. I just got charged a $62 for a wedding lead which may not even book me. It's getting way too expensive to be on here. Why can't you charge us a monthly fee or yearly fee by category to be a pro on Thumbtack and leave it at that? This way we know what we're paying each month regardless if there's any leads and we can also add it to cost of goods and build our pricing effectively. Thumbtack has been unstable with all the inconsistency and it's driving us pros insane trying to figure what's next, what's new!?!? ... View more