As of late, I'm not promoting but receiving jobs outside of my area I want to focus on. Is this something Thumbtack has control over now? I tried changing it to 60 miles but it's sending me jobs 100 miles or more. This is wasting my time to even look at these jobs.
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I'm not excited to use TT anymore. It has changed so much in the last 2 years. I don't like to promote and end up paying for random leads where they're not even looking to book me. I rather just bid on the ones that I know I'd have a better chance at securing vs shoppers who are just asking for more info.
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Wow, I was just charged $60 for a lead who replies back with, " Mandy, my budget is $1000. I am looking for engagement shoot and wedding shoot. Are you able to work out a deal or recommend anyone else you know?" WTF??? I even put in my quote if I'm out of their price range, do not reply back. How is this even fair???
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I was just charged for a wedding lead who accidentally clicked on an automatic reply back which she apologized she didn't mean to. I texted Thumbtack twice and also message them. No response! This is becoming awful to even continue. Might as well invest in Wedding wire if this continues. We don't want to be charged for leads who contact us to see if we're available. What if we're already booked? Still gets charged? What if they're not even someone we'd even work with and wouldn't have quoted, NOW we're being paid for leads we don't even want or care for. How does this help any of the pros???
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It's crazy now :( not sure which services you're offering, but mine is wedding photography and $62 per lead is a lot of money WHEN they don't book (fishing for info only).
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Exactly. They shouldn't charge US just because a lead message us. IF we choose to reply and have contact, then we can be charged. Lead should also provide as much info as possible, so we can either accept to reply and get charged or decline and not be charged. This is only fair for us if they want to go this route.
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Thumbtack needs to make sure pricing is set, so we all know what we'll be paying. I just got charged a $62 for a wedding lead which may not even book me. It's getting way too expensive to be on here. Why can't you charge us a monthly fee or yearly fee by category to be a pro on Thumbtack and leave it at that? This way we know what we're paying each month regardless if there's any leads and we can also add it to cost of goods and build our pricing effectively. Thumbtack has been unstable with all the inconsistency and it's driving us pros insane trying to figure what's next, what's new!?!?
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Why don't you set a small fee for each lead who replies and then if hired, another fee. We wouldn't mind paying a higer fee if we get hired ... but it's ridiculously high at $40-50 each wedding photography reply, and some people are just quote shopping and messaging everyone. Pricing should be made available, so we know what our cost would be vs being shocked after someone's replies. It's getting quite expensive using Thumbtack.
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