I have been using Thumbtack for a little under a month now as a painting contractor. So far my expectations have been far exceeded by the service being provided. My sales are about 40 times what I've invested into leads on this platform. I find the pricing based on the leads are generally fair, unless a customer incorrectly inputs the scope of the work, but it's usually not that big of a difference. I do have a concern with the long term viability of Thumbtacks pricing model though. You say, " we try to only charge you for the value that you’re getting." I have had about 4 leads where the prospective customer reached out to me with one of the preset buttons asking to either talk or schedule a meeting. After replying to them multiple times, I never heard back from any of them. Now I was reimbursed for one of these leads, but was told that won't happen again. I just don't see any value in having to pay to never talk to a prospective client and have the opportunity to sell my services. I won't delve into whether those leads were legitimate ones or not becuase I don't think that matters. What matters is Thumbtack stands behind thier service and makes sure that we only pay for leads that actually do bring value, in this case, just being able to actually make a connection and sell our services.
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