Part of talking about it is that the moderator listens to what is being said, and not just giving pros the feeling that they are being heard. I am reading page after page of replies that are virtually sending the same message. It’s not working Thumbtack. Getting wealthy from Pros who are starving for customers and dealing with heavy competition is reminiscent of The Banks getting rich from Mortgages. If you want resolutions here they are. Stop inserting preset generic messages for customers to click that will immediately generate profit for Thumbtack Allow Pros to choose what customers they want to communicate with. Understand the needs of pros who offer totally different services. A house Painter offers different services than a Videographer. Each needs different information to offer a quote.Thumbtack thus far has been unable to empathize with either. Set up a model that is simple and clear cut and not one where the pricing is hidden and determined by Thumbtack with criteria that TT cannot clearly explain or makes up along the way. Pros cannot afford to pay large fees for no return and only because they received a one sentence message in their box. Realize that customers most often do not look at profiles and stars and badges. They look at quote amounts and affordable services that coincide with their budgets. Realize that we are not competing with only 4 other pros but we are competing with pros from possibly 4 other services, Gigmasters, GigSalad, Freelance.com, Bark, Craig’s List and others all simultaneously. If TT statements are honest and you are in business to make it easier for Pros to compete for jobs then find a way to capture customer who will commit to hiring Thumbtack pros and set clear commissions and finders fees. Borrow features from your other competing services that will fit with your TT model If your intentions are to promote pros and have a great working model with an effective team then enlist and include a committee of pros from the various and most sought after occupations that can have imput offer valuable opinions and advise. Build a Team that reflects Thumbtack and pros who will together work towards the same goals for customers to receive the highest quality and most affordable services. If our customers are satisfied with how we delivered our services to them, In the same way your pros should be satisfied with your model and your empathy for us and by the look of this community I would say that Thumbtack is not providing satisfactory services at this time, although they are getting very wealthy and notable…….
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