Part of talking about it is that the moderator listens to what is being said, and not just giving pros the feeling that they are being heard. I am reading page after page of replies that are virtually sending the same message. It’s not working Thumbtack. Getting wealthy from Pros who are starving for customers and dealing with heavy competition is reminiscent of The Banks getting rich from Mortgages. If you want resolutions here they are. Stop inserting preset generic messages for customers to click that will immediately generate profit for Thumbtack Allow Pros to choose what customers they want to communicate with. Understand the needs of pros who offer totally different services. A house Painter offers different services than a Videographer. Each needs different information to offer a quote.Thumbtack thus far has been unable to empathize with either. Set up a model that is simple and clear cut and not one where the pricing is hidden and determined by Thumbtack with criteria that TT cannot clearly explain or makes up along the way. Pros cannot afford to pay large fees for no return and only because they received a one sentence message in their box. Realize that customers most often do not look at profiles and stars and badges. They look at quote amounts and affordable services that coincide with their budgets. Realize that we are not competing with only 4 other pros but we are competing with pros from possibly 4 other services, Gigmasters, GigSalad, Freelance.com, Bark, Craig’s List and others all simultaneously. If TT statements are honest and you are in business to make it easier for Pros to compete for jobs then find a way to capture customer who will commit to hiring Thumbtack pros and set clear commissions and finders fees. Borrow features from your other competing services that will fit with your TT model If your intentions are to promote pros and have a great working model with an effective team then enlist and include a committee of pros from the various and most sought after occupations that can have imput offer valuable opinions and advise. Build a Team that reflects Thumbtack and pros who will together work towards the same goals for customers to receive the highest quality and most affordable services. If our customers are satisfied with how we delivered our services to them, In the same way your pros should be satisfied with your model and your empathy for us and by the look of this community I would say that Thumbtack is not providing satisfactory services at this time, although they are getting very wealthy and notable…….
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Having no control over who contacts me is not good for my business. I prefer to choose the leads that I quote. Our pricing is very specific and dependent on many factors. I think that Thumbtack attempts to make changes that are benificial for pros in a group of niches that don't work for services like ours. When I started working with Thumbtack I was getting a good deal of consistent work without spending a lot of money on leads. As Thumbtack evolves away from the needs of pros who offer creative services (Videography, Photography ect.) I have gotten less and less work and spent more than with the previous format. I am hesitant sending quotes and receiving preset replies created by Thumbtack like "OK where can I find samples" Well I sent a link to our samples with the original quote. I don't get the job and Thumbtack charges between $27 and $45 as opposed to $6.68 for the same lead in the old format. Now comes the search engine where a customer may be sending responses to 5 orpossibly more pros (depending on Thumbtack limits) interested in seeing if each is a fit for them not to speak of also going to Gigmasters, Gigsalad, Freelance.com and Bark simultaneously. This only benifits Thumbtack in that they get more fees from more pros and Pros odds of being hired are diminished greatly. With our service, price is considered first by our leads. Samples are next and reviews rarely or not as importantly considered. I don't want to be on a search engine where I have no control and where my advertising budget is determined by Thumbtack. I would prefer a format where we are sent leads and we decide whether to quote or not. I would rather pay Thumbtack a commision for each hire than to spend $75 in a week's time with nothing to show for the investment. Thank you for reading.
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