Updates to the system are great, but if your pricing structure is still outrageous then it doesn't really matter. Until your pricing becomes more friendly, like it was when I originally joined in 2014, I won't use ThumbTack to gain new customers.
... View more
I began using ThumbTack exclusively back in 2014 when I started doing personal branding (resume sets & LinkedIn profiles). I had a awesome close rate once I dialed in my location radius and paid about $3-$5 per lead. If they didn't purchase right away I could continue to follow-up with advertising through the program's messaging. Last year I joined ProFinder and receive many more leads with a flat monthly fee for as many quotes as I can send. My cost per customer is now around $2 and I had so many quotes I didn't have time to go back to ThumbTack but kept my profile open due to our many great ratings and customer comments. I saw the change in pricing from credits to dollars but didn't think much about it until I used it. Wow, I sent one quote and was charged $21. That's insane and the customer didn't even purchase. You have to realize the most people begin the process as shoppers, not really serious about a project. That hurts overhead from the business side and isn't cost effective. I will NEVER use ThumbTack with this pricing strategy. It's not realistic for the business owner. To give you a comparison, in 1-year on ProFinder we received 14,500 requests, not sure how many we actually answered, and took on about 20-30 new customers a month for a fee of $60 per month. If you are going to win us back you are going to have to make it fair and stable. Create a flat pricing program to level out the MANY quotes that DON'T turn into sales. I still wouldn't pay the same amount that we pay ProFinder for free access to leads but I would probably pay $30 to $50 a month. You just don't generate the same opportunity.
... View more