I don’t know how far this will go but let’s give it a try. I’ve been using Thumbtack since 2015 and it was a great platform and a great way to really build your business. Now, Thumbtack has turned into a “money hungry” service that takes advantage of the professionals. Here’s a few problems I have endured: 1) Suspicious Requests -On multiple occasions I’ve gotten requests which turned out to be kids. Kids are using Thumbtack to requests services and that is a red flag and extremely dangerous for both parties. Quoting to a kid or anybody who’s not even the decision maker should fall under the REFUND POLICY. Also, I’ve suspected phony leads have been made and sent out to myself and other pros. I have spoken to others using Thumbtack, so I know I’m not the only one who feels that way. If so, this needs to stop ASAP. 2) Customer Service -I use to enjoy speaking to the customer service reps at Thumbtack. Not only nice and friendly, but a pleasure to work with to resolve issues. Now, I’ve spent my last couple phone calls debating and arguing my case for a refund, prices and why Instant Match makes no sense. I was issued a “courtesy” refund for something that Thumbtack was at fault for. FYI it’s not a courtesy if y’all are the ones at fault. It’s what I’m entitled to. 3) Pricing -Before Thumbtack lose more pros to other services, it would be nice to go back to the old system of buying my own credits. Credits use to be $4-$8, now it’s $20-$40 per lead. That is absolutely absurd. Also, pros are being charged a ridiculous amount for a lead just to hear the customer hired someone outside of Thumbtack. That should fall under the REFUND POLICY as well, but it’s not. I can go on and on regarding my experience with Thumbtack but it may be pointless. There’s quite a few complaints from others and until changes are made, I will take a step back from further using Thumbtack. I understand what they are trying to do and they can be the industry leader for fulfilling customer needs and vendor services but the way Thumbtack is going about it is ridiculous, confusing and not worth the headache.
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