My biggest pet peeves with pro assist are these two things: 1. Client quick reply 2. Fluctuating pricing that has drastically increased over the years. (Just go back to a flat, fair rate like how it was a year or so ago.) I think this all had good intent but was poorly executed or was deliberately placed as a money pull. No pro should ever be charged for a quick reply, no matter what in my opinion. The biggest reason on why I stopped using thumbtack avidly is due to this.. I'd get 3-7 generic quick replies weekly with no actual organic responses, and YET was charged $12-20 for a customer (used to be ~70% cheaper!) to ask me a generic question of "What's the process?" or "great! What's next?". Doesn't feel fair or reasonable to me to be charged a substantial amount (now) for someone to send a pre-written message with no true personal interaction or thought process involved. Want to fix this? My idea is let customers send "quick replies" to us a general question (That which are answered in my bio already may I add!) to answer and not charge for it. From there they should only be able to reply organically, THEN charge me for a human response. (An REASONABLE amount again.) I used to absolutely love Thumbtack.. Even at one point ~40-50% of my client roster was from you guys, but nowadays I've gone with other sites due to these constant changes and feelings of it being just money grab techniques or shady. Who knows how many of those quick replies were actually people and not a bot created to send 10 pros a quick reply for $200 profit? Hope this helps in some way as I'd like to feel comfortable using you guys again.
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