Customers searching for tutoring for the SAT, GRE, LSAT, etc. used to be able to specify which tests they wanted help with and find tutors qualified to tutor those tests. It appears that this is no longer the case: Customers no longer have search filters for specific tests and can only search for "Test Prep Services."
I think this is a big mistake--there are some important differences among the tests, and it is certainly wrong to suppose that a tutor for one test can also handle any other. Now that all the "Test Prep Services" pros are being placed in one big illogical basket, it's harder for customers to find the help they need. Many will give up and try other websites. This is bad for the customers, bad for the pros, and bad for Thumbtack.
I have a feeling almost all my fellow tutors are going to agree with me on this one. Please bring back the test-specific filters!
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I've noticed lately that in new leads, " This can be done over the phone or internet" is always listed as a travel preference, regardless of whether the customer actually selected that option. I know this is happening because in many cases I actually got a lead a few weeks or months ago that did not list the "phone or internet" travel preference at the time, and when I check now, that preference is listed. So it's some kind of recent Thumbtack bug, not customer error. As far as I can tell, every single lead I have ever received now lists "This can be done over the phone or internet" as a travel preference, regardless of the customer's original selection. Has anyone else noticed this? Is Thumbtack doing anything about it?
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