I would NOT like to be matched up with potential customers especially since I don’t know how much a lead cost. I like to choose my own clients based on if they are a fit for my business or not. Reading through the many responses you received earlier in regards to your pricing structure it was very clear that most vendors preferred the old method of circa $3.00 a lead. So I find it strange that you don’t take vendors feedback serious. Also if you are changing the model next month how come we don’t know how much a lead cost? I suggest using a set monthly fee for unlimited leads like major wedding websites do instead of this back and forth pricing. I liked using TT in the past when you had a clear pricing strategy.
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Re: Let's talk about our pricing I used to be a huge user of Thumbtack but more or less stopped using the site since the pricing got out of hand. Reasons: It is too expensive to pay $60.00 for a lead just in case somebody might respond to my email! So I don’t bid on those leads anymore. As a service provider, I normally responded to 32-40 requests on Thumbtack before even getting a response back. That adds up in cost and work so the pricing should be reflected on that. Important: I don’t like that we can’t see how many other vendors bid on the same lead. It used to be max 5 and we could see where we as a vendor in line. Now there is not a way of knowing if 10 people or more before me has bid on the job? If 10 people have already bid there is not much use for me to also bid and that wastes my time. Not sure why Thumbtack removed that feature? Please add it back again! I noticed that Thumbtack does not have that many quality leads anymore. People can request catering for below $10.00 a person for 20 people. That is ridiculous. Please consider that as a service provider we have costs such as insurances, licensing fees, staffing, commercial kitchen, food costs etc. Thumbtack is not on page 1 on Google anymore when people search in my category. The pricing and Thumbtack’s company strategy changes too many times. That means I have to spend my time to call TT and have the new plans explained. Make one easy plan for vendors to follow and stick to it! So with that said, for the time being, I am looking for other ways to spend my marketing dollars.
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