I so agree.     ... View more

One of the things that I find frustrating is that it is very hard to get credit for a bad lead.  One like they ask our price when the info is in the quote or some other question and then never to be heard from again.  you have to message customer service and the like and maybe you will get a credit.   it would be great if there was a request an credit button on the lead.  Also  we NEED to know what a lead is going to cost up frount.   The not knowing is unfair and very hard on small businesses.  I am a small construction co and need to get the biggest bang for my buck.  I loved thumb tac due to the cost but that is not the case anymore.  It is about the same as home advisor in some cases and I get way more info up frount from them.  They also make it easy to get a credit    thanks  ... View more

We would like to know up frount what each lead will cost us!  We never know.  My office person is who monitors thumbtac and takes care of it.  I have a budget I need to stay with in and it is hard without knowing what things cost up fround.  It is also hard to get a credit if a lead goes not where.  I know we do not pay un less they respond but there are time we hear back from them and they have a question or something and never hear again.  We do follow up with leads but that only goes so far.   We have paid for deadend leads.   It is not easy to get a credit.   It would be awesome if there was an button or some easy way to get credit for bad leads.   As a small businiss I need the big bang for my buck.  I have gotten good leads from you folks but there are lots that have gone no where to.   ... View more