It's seriously too late for a lot of people to believe a word of that. We've just been blown off too many times. Good effort, but you've just not given people any reason to trust what you're saying
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This is unfortunate. Thumbtack just isn't listening. And the email I just received talking about being in lists that customers can search through is garbage. You think we are blind and stupid. It is only meant to increase our engagement directly with Thumbtack and spend more money with you in order to receive this "perk" that you are describing as a benefit. You didn't address any of the real concerns, just incentived us to continue to lose money while you change nothing. Thumbtack needs to realize that this is real life, and real money. Also, most of the frustration is coming out as a pricing issue in this thread, but that is NOT where it starts. We are frustrated because your company is set up terribly. We never get to talk to anyone who has any actual power to do anything at all. And the only thing we are told is that our concerns are passed along to a mythical part of the company that we do not have access to. There is no way to escalate any issue above ANYONE in the company that barely has the access to help you retreive a password if you forget it. THIS is where the frustration starts. Then it is made much worse with this ridiculous pricing system (why do you think you know what our particular businesses should be charging for services better than we do?)? ON TOP of making it worse with the pricing system, you NOW put out this video and these emails today that tell us nothing is happening, and you can only benefit from anything we do if you continue to get ripped off by a system all of these people say they don't like. I've said from the beginning that Thumbtack is made up of a bunch of coding experts who got lucky with a service that a ton of people would use, but are going to blow it because they have ZERO idea of how to run a business, but are too proud to admit it. Continue to do whatever it is you want Thumbtack, you have gotten big enough that this fall your begining won't hurt you immediately. It's going to start as a slower process that you don't notice, but then will eventually hit you in the face as it falls off a cliff.
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